Customer Service and Administration Coordinator

5 days ago

Welshpool, Australia ELAN ENERGY MATRIX PTY LTD Full time

**Join Us in Shaping the Future of Resource Recovery**

**About Us**: Elan Energy Matrix was founded in 2012 with the vision to transform the tyre recycling industry from the ground up, and we now operate as one of the largest waste tyre collection and processing companies in Western Australia.

Our Australian family-owned business is expanding, and we are looking for a motivated and resourceful addition to our team. Join us on our journey to lead the way in resource recovery.

**Culture**: Join a team that values integrity, pioneering spirit, sustainability, and collaboration. At Elan, we foster an inclusive and supportive environment where your voice is heard, and your contributions make a real difference. Enjoy weekly barbecues and regular team outings while working towards a better tomorrow.

**Responsibilities Include**:

- **Front Desk**: Handle incoming calls with efficiency and professionalism, welcoming visitors and assisting with onsite invoicing and card payments. Provide essential administrative support to team members, ensuring smooth office operations.
- **Logistics Services Coordination**: Manage incoming calls, orders, and entries into the ERP system, while overseeing collection appointments. Proactively communicate with customers to notify them of any missed store visits and maintain the accuracy of our database. Assist in capturing weights for exporting agents and categorize receivables for invoicing. Coordinate Just-In-Time (JIT) export container arrangements and track vehicle locations in real-time to ensure seamless logistics operations.

**Benefits**:

- Birthdays off work to celebrate your special day.
- Opportunities for training and development to grow your skills.
- Modern facilities and a collaborative work environment.
- Enjoy regular Friday BBQs and quarterly team-building functions.
- Share your ideas and input in regular meetings and be part of our growing business.

Elan Energy Matrix is proud to be an equal opportunity employer, welcoming applicants from diverse backgrounds. Join us and be part of our mission to create a cleaner, more sustainable future.

**Job Types**: Full-time, Permanent

**Benefits**:

- Referral program

Schedule:

- 8 hour shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Welshpool, WA 6106: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you familiar with MYOB Advanced? How many years of experience do you have?

**Experience**:

- Customer service: 2 years (preferred)
- Accounts receivable: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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