Patient Experience Coordinator

5 days ago

New South Wales, Australia NSW Health Full time

Make a direct impact on patient and family experiences

- Champion communication and compassion in fast-paced environments

- Join a people-focused health district committed to inclusion and care

**Enhance communication, support patients and families, and drive service excellence in Emergency and COVID-19 settings across WSLHD.**

**Employment Type**: Permanent Full Time
**Position Classification**: Administration Officer Level 5
**Remuneration**: $76,125.92 - $77,852.51 per annum
**Hours Per Week**: 38 (Job Share may be considered for part time hours)
**Location**: Various across Western Local Health District

**Where you'll be working**
Western Sydney Local Health District (WSLHD) provides high quality healthcare to diverse communities, guided by values of collaboration, respect, and empowerment. Join a team dedicated to better health services for Western Sydney and beyond.

- Serves Auburn, Blacktown, The Hills Shire, Cumberland, and Parramatta LGAs.

- Offers primary, secondary, and tertiary health care.

- Supports over a million residents in the Greater Western Region.

- Committed to innovation and patient centered care.

- Strong focus on collaboration and respect in service delivery.

- Empowering teams to make a lasting impact.

**What you'll be doing**
As a Patient Experience Coordinator, you'll play a key role in ensuring that patients, carers and families feel supported, informed, and respected during their time in the Emergency Department or COVID-19 clinics. You'll be the bridge between clinical teams and the people we serve - helping improve service delivery, communication, and recovery.

- Implement initiatives to improve the waiting experience in Emergency and COVID-19 clinics

- Communicate and coordinate with triage teams to manage concerns proactively

- Provide culturally sensitive support and information using platforms like GoShare

- Monitor feedback and escalate issues to promote continuous improvement

- Resolve non-clinical concerns and contribute to a positive service culture

**How to Apply**
- Demonstrated extensive experience in customer service

- Demonstrated resilience, flexibility and imitative

- Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff

- Demonstrated ability to work independently with mínimal supervision

- Computer literacy

- Sound negotiation skills

- Demonstrated ability to problem solve

- Demonstrated leadership and an ability to work in a multidisciplinary team

**Requisition ID**: REQ617658
**Applications Close**: 9 November 2025

**Need more**information**?**

- Review the detailed Position Description for insights into role requirements and criteria.

- Explore the selection process, employment checks, outcomes and notifications.

_People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard._

_

**_
Please note:_**_ To be eligible for _**_permanent appointment _**_to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency._

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