Golden Opportunity for Channel Helpline

3 days ago

Sydney, Australia Delivery Centric Technologies Full time

**Role: Channel helpline consultant**

**Experience: 6-5 Years**

**Perforce looking for PR and Citizens and 485 Graduate Visa**

**Skills Set**:

- Proven experience as a service desk analyst or other customer support role, preferably in an enterprise level environment
- Ability to work efficiently under pressure in an ever evolving environment with a large spectrum of products within support scope
- Certified or experienced in ITIL aligned environments and best practices
- Experienced in the use of an ITSM tool to raise and resolve cases, preferably Service Now
- Tech literate with the ability to quickly become proficient in multiple software platforms and tools
- Perform troubleshooting through diagnostic techniques and pertinent questions in order to determine the best solution/course of action based on the issue and details provided by customers

Schedule:

- 8 hour shift

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