Service Team Manager

1 week ago


Morningside, Australia MIMAKI AUSTRALIA PTY LTD Full time

The Company:
Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/graphics, têxtile/apparel and industrial markets.

**Responsibilities**:

- Managing customer's service request task and service technician's activities to resolve customer issues;
- Resolving customer complaints promptly in conjunction with your team or dealer;
- Providing high level technical on-site support for the company/Mimaki products nationally;
- Communicating service manager for escalate service support required;
- Communicating service manager for service technician's training requirement and schedule the necessary training;
- Communicating dealers and distributors to manage customer's service status information;
- Communicating dealers and distributors to feedback service network demands;
- Developing sales strategies and setting targets;
- Evaluating your team's performance and motivating them to reach performance targets;
- Compiling and analysing service figures;
- Effectively analysing issues and collecting necessary data to resolve support service requests;
Skills and Experience:

- Good working knowledge of networks, PC's, software, and operating systems within a print/scan environment.
- Strong Customer Service skills.
- Exceptional communication and time management skills.
- Attention to detail.
- Ability to work autonomously.
- Analytical approach to problem solving.
- Current Australian Driver’s License
- High presentation, attention to detail, well-spoken and able to engage customers in a professional manner.

Applicants with experiences are preferred.

Enquire:
Pay: $95,000.00 - $105,000.00 per year

Work Location: In person


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