Service Technician

1 week ago

Morningside, Australia MIMAKI AUSTRALIA PTY LTD Full time

The Company:
Mimaki is a leading manufacturer of wide-format inkjet printers and cutting machines for the sign/graphics, têxtile/apparel and industrial markets.

**Responsibilities**:

- Providing high level technical on-site support for Mimaki products in the region as assigned
- Resolving and troubleshooting issues relating to software, hardware and configuration
- Effectively analysing issues and collecting necessary data to resolve support service requests
- Working closely with other Service Technicians to resolve customer issues
- Keeping, maintaining & updating customer issues in a call tracking database
- Participating in conference calls as necessary to resolve customers’ issues

Skills and Experience:

- Good working knowledge of networks, PC's, software, and operating systems within a print/scan environment.
- Strong Customer Service skills.
- Exceptional communication and time management skills.
- Attention to detail.
- Ability to work autonomously.
- Analytical approach to problem solving.
- Current Australian Driver’s License
- High presentation, attention to detail, well-spoken and able to engage customers in a professional manner.

Experiences are not essential, but applicants with experiences are preferred.

Enquire:
Pay: $80,000.00 - $85,000.00 per year

Work Location: In person

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