Client Service Officer

Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 56694**Client Service Officer**
- **Location - Hunter and Newcastle area**:

- **Employment type - 7 Positions, Full time, Temporary (12+ month contracts/ immediate start)**:

- **Salary - Clerk Grade 2/4, Salary ($70,151 - $81,158), plus employer’s contribution to superannuation and annual leave loading**:

- **We are also looking to develop a talent pool for Client Service Officers which may become available in the next 18 months for both ongoing and temporary opportunities.**

**Your role**

Client Service Officers are the public face of our business, providing critical services and quality advice to clients including those with complex support needs.

As a Client Service Officer, you will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better outcomes for clients.

You will be working directly with a range of support services and clients in their home, as well as in the community, delivering a range of housing assistance options that are tailored to meet the needs of our clients.

This is a highly valued role within our agency. There will be something new to accomplish every day working with a range of social housing tenants and applicants and their advocates in a solution focused environment.

What you can expect in the role:

- You will be part of a team committed to delivering good customer service and client centred outcomes.
- You will work directly with clients with complex support needs or cultural sensitivities, both in the office, in client homes and on site with local Specialist Homelessness Services in the community.
- You will develop networks with other human service agencies in order to assist clients establish or maintain social housing tenancies.
- You may be asked to complete a Health Declaration Form in the later stages of the assessment process

**Essential Requirements**
- Possession of a minimum Provisional 2 NSW Driver’s Licence and a willingness to travel to and work with clients in their home (a corporate vehicle will be provided for travel between office and clients home).

**It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.**

**What we’re looking for**
- Experience working directly with complex or vulnerable clients within the community
- Ability to work independently and manage your own work. Including working both independently and within a team environment
- Ability to establish and maintain relationships with internal and external stakeholders
- A commitment to a culture of team work, excellence and continuous improvement
- Client service skills with an empathic approach to clients
- A strong commitment to customer service and client-centred decisions
- Experience providing services to clients with complex support needs in a high work volume environment
- The ability to adapt communication styles and client service delivery to suit different situations
- Cert IV in Social Housing, Cert IV in Community Services or similar

Download the role description.

This recruitment will create a Talent Pool for ongoing and temporary positions in Newcastle as they arise in accordance with the Government Sector Employment Act 2013.

A Talent Pool is valid for a period of up to 18 months.

Being placed in a recruitment pool is a great opportunity to be considered for roles throughout an 18-month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept.

**We do work that really matters**

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

**Are you ready to join us?**

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
**Targeted Question 1**

Please provide an example of when you have provided exceptional customer service to a client.

**Targeted Question 2**

Please describe an example from your work experience which demonstrates your approach and ability to manage competing client service and administrative demands.

**Applications close **Wednesday 26th Octob