Adviser Support Administrator
3 days ago
Adviser Support Administrator
**Location**:DOCKLANDS, VIC, AU, 3008HOBART, TAS, AU, 7000SYDNEY, NSW, AU, 2000
**Employment Type**:Max Term Full Time
- Trusted to work flexibly
- Keep things moving—solve, support, succeed.
- 12 Month Max Term Opportunity, Location: Agnostic
**The opportunity to join our team**
- We are seeking a detail-oriented and proactive **Adviser Support Administrator**to join our team. In this role, you will be responsible for managing administrative tasks and ensuring the swift investigation and resolution of complaints and escalations from advisers and licensees.
**Key Responsibilities**:
- Deliver a high standard of customer service to internal and external advisers and licensees.
- Perform administrative processes accurately and within agreed service levels.
- Follow up on all requests, keeping customers updated and ensuring completion.
- Conduct regular quality and accuracy checks of your own work.
- Provide clear, accurate information that aligns with internal business rules.
- Build and maintain strong working relationships with internal stakeholders and business partners.
- Actively contribute to team goals and provide outstanding customer service.
- Share knowledge and insights to support team learning and performance.
**What you will bring**:
- Previous experience in the finance industry will be highly regarded, specifically knowledge of Adviser and Licensee requirements.
- Strong administrative and organisational skills
- A customer-first mindset with excellent communication abilities
- High attention to detail and commitment to quality
- Ability to work independently while contributing to a team
- A proactive attitude toward learning and continuous improvement Proficiency in Microsoft Office, particularly Word and Excel, for day-to-day administrative and reporting tasks.**Make your move. Make your mark.**
- What gets us excited about working here? Helping people do more with their money. From those starting out to those retiring. As your team, we’ll show up for you and together we will create financial wellbeing for every Australian. Because we know people who are confident about their financial future live better lives
- If this sounds like your kind of career, you sound like our kind of person. Here, you’ll be making a positive impact in people’s lives straightaway - and every day. The first point of contact for our clients whenever they need support.
- Along the way, you’ll be free to learn new skills, grow, and get great things done. Around here, we like to call it “putting our fingerprints on the future”.
**Showing up for every Australian**
- We’re one of Australia’s leading financial wellbeing organisations, helping people feel good about their money. This starts by helping our people feel good about working here. That means flexibility. Plenty of opportunity. And celebrating all the unique things that make you, you - what matters to you, matters to us.
**To Apply**
- Applicants will be required to provide evidence of their eligibility to work in Australia, and at a minimum be required to undertake police and basic credit checks as a condition of employment._
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