Client Services Manager

Exciting opportunity to work for a global organisation
- Close knit, diverse and collaborative team culture
- Work in a 2/3 day hybrid split model

**OUR STORY**

FUJIFILM have a proud history of providing innovative products and services that contribute to the advancement of culture, science, technology and industry, as well as improved health and environmental protection in society. We are dedicated to achieving a sustainable society and ensuring a better world for future generations. Employees are ambassadors for living and breathing our Shared Values.

**THE OPPORTUNITY**

We have an exciting opportunity for a **Client Service Manager **in Brisbane. The main responsibility of this role is to drive consistent service delivery, continuous improvement and benchmarked processes across the Global Services community.

**Key Responsibilities**
- Strategic Operations Plan to deliver on divisional and account strategies including Account strategy, Business development, Coverage strategy, Continuous process improvement & National alignment
- Develop & execute operations plan to achieve business results including Revenue; cost; profit and Customer Satisfaction targets & cross functional teamwork.
- Organisation and department goals are achieved through effective teamwork and cross-functional ways of working
- Strategies, tactics and plans presented by Departments are challenged, influenced and improved
- Account management review processes are designed and implemented to ensure continuous improvement of processes and capability and enhanced operational performance
- Effectiveness of account development initiatives is reviewed and evaluated, strengths and weaknesses in capability and approach identified, continuous improvement initiatives delivered successfully
- Effectiveness of customer satisfaction and loyalty building initiatives across account base is reviewed and evaluated, strengths and weaknesses in capability and approach identified, continuous improvement initiatives delivered successfully

**Skills & Qualifications**
- Demonstrates understanding of developing medium term business strategy working in collaboration with other business divisions
- Demonstrates the ability to consolidate a culture of coaching and continuous improvement
- Demonstrates ability in monitoring operational delivery against performance measures and KPIs
- Demonstrates strong understanding of customer loyalty drivers and uses this to determine and drive account management and retention strategies
- Demonstrates ability to define organisation structures, accountabilities, processes & capabilities required to achieve strategic objectives
- Develops and implements appropriate communication plans to ensure that operations strategy is both understood and supported within own team, clients and third-party suppliers

**BENEFITS**:

- 12 weeks full pay parental leave
- Hybrid work options, working up to 2 days per week from home (WFH)
- In house training and development and Generous Educational Assistance policy
- Diverse Career Development opportunities
- Employee Discounts through our “Gold Pass” rewards platform
- Income Protection and Life Insurance
- Salary Packaging & Novated Leasing available

**OUR COMMITMENT**

**Diversity & Inclusion**

Respecting diversity is the foundation of everything that we do at FBAU.

This allows us to Instil Trust and Collaborate through honest and fair Communication and helps cultivate an environment of Growth and Innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.

**Vaccination Policy**

The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19. Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU