Manager - Customer Centre - Ports & Terminals - Oceania - Apac

The Customer Service Manager's primary responsibility is to deliver prompt and effective solutions to customers, focusing on terminal operations, cargo care, logistics chain solutions, and beyond-the-gate services. This role involves developing and maintaining exceptional service interfaces for both internal and external customers.

The Manager will add value by proactively engaging with customers, offering a range of services that ensure high-quality service, value for money, and contribute to increased revenue for the business. Additionally, this position is responsible for leading and managing a team of three.

**Key Responsibilities-**
- Develop and maintain a high standard of communication with DPWA customers, local and overseas operational staff.
- Develop a detailed understanding of the requirements of each of DP World Australia Shipping Line customer.
- Driving further development and interface solutions between customers and DPWA to increase efficiency of container flow and logistic chain.
- Liaise with and advise terminal operations and management on contract matters.
- Ensure all parties are informed of changes to contractual agreements.
- Provide forecast volume for commercial, terminals, berthing managers and national scheduling manager.
- Provide information for contract negotiations.
- Oversee the daily, weekly and ad hoc supply chain and intermodal customer communications.

**Qualifications, Skills and Experience**:

- 5+ years’ experience in supply chain management.
- Experience and detailed understanding of vessel operations, schedules and ship planning.
- High level communication skills and ability to develop close working relationships with both client Lines’ and terminal operations staff.
- Sound working knowledge of DP World internal planning systems (Sn4, SSR, etc.)
- Must be able to work both unsupervised and as part of the Customer Centre team as required.
- Must be adaptable, have a flexible and fluid approach to NPC duties and be able to accommodate varying workloads.
- Analytical and logical approach to problem solving.
- Proactively approach to problem solving - identifications of operational issues and recommending solutions.
- Ability and willingness to take on, develop and retain ownership of role-related projects within the company.
- Must be able to work both unsupervised and as part of the Customer Centre team as required.
- Must have a flexible and fluid approach to working to accommodate the speed of changes within the industry and varying workloads.

**About DP World**

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 106,500 employees from 158 nationalities, spanning 73 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. In Asia Pacific, DP World employs more than 7,000 people and has ports and terminals in 18 locations.

We’re rapidly transforming and integrating our businesses - Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

**Supporting equality**

We are an equal opportunity employer. We employ and promote based on role requirements, and we select people to roles based on their qualifications, skills, experience and fit with DP World Australia’s culture and values. We strongly encourage persons from non-traditional backgrounds to apply.

**WE MAKE TRADE FLOW**

**TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.**

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