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Enrolment & Billing Coordinator
2 weeks ago
We have a fantastic opportunity for a superstar Enrolment & Billing Coordinator to join the Contour Education team. 2025 promises to be our biggest year yet, and the role is integral to support our ongoing growth and success.
**Who Are We**:
**Over 6,000 students and 150+ team members have joined Contour**since our founding in the beginning of 2020. Our growth is a testament to our dedication in providing **ALL** our students and parents with a premium learning experience (from 24/7 personal support to on-demand resources) and our commitment to helping them achieve their personal goals, and achieve success in their school assessments and exams. We've been listed three years in a row as one of the Fastest Growing Startups by the Australian Financial Review, and we're continuing to multiply year over year
It's our vision to **reshape education**, starting with tutoring.
**The Role**:
If you're a detail-oriented professional who thrives on organisation, accuracy, and helping others, then look no further. We’re looking for a full-time **Enrolment & Billing Coordinator** to join our Melbourne CBD team. In this pivotal role, you’ll be the cornerstone of our enrolment and billing processes, ensuring a seamless experience for students and families while supporting our sales and customer service teams.
**What You'll Do**:
- **Coordinate Enrolments**: Track and manage enrolment forms, following up on incomplete submissions to ensure all student records are up to date and accurate.
- **Manage Billing Processes**: Create, edit, and manage invoices with precision, addressing adjustments promptly to ensure smooth operations.
- **Engage with Families**: Communicate with students and parents about billing and enrolment enquiries in a friendly, professional, and supportive manner.
- **Oversee Accounts**: Proactively handle overdue invoices through respectful communication, maintaining positive relationships with families.
- **CRM Accuracy**: Keep our student and parent records updated in the CRM, supporting seamless enrolment and billing processes.
- **Support Teams**: Collaborate with the Sales and Customer Service teams by resolving billing and enrolment-related tickets efficiently.
- **Solve Problems**: Tackle ad hoc billing and enrolment questions with a problem-solving mindset, ensuring a great experience for all stakeholders.
**Who You Are**
You are a people-oriented professional with a knack for managing details and a passion for helping others. You’re comfortable making collections calls with empathy, and you thrive in a collaborative, energetic work environment.
**Requirements**:
- **Communication Skills**: Excellent written and verbal communication skills for engaging with students, parents, and team members.
- **Organisation & Detail-Orientation**: Ability to maintain accurate records and stay on top of multiple tasks and timelines.
- **Proactivity & Independence**: Self-motivated with a strong sense of ownership over your responsibilities.
- **Customer Service Skills**: A friendly and patient approach, even when addressing overdue accounts or resolving issues.
**Why Join Contour?**
- Be part of a mission-driven company committed to reshaping education.
- Work in a vibrant campus environment where every day is different.
- Access training and development opportunities in billing, enrolment, and CRM management.
- Grow with a collaborative team and make a direct impact on students’ educational journeys.
If you’re detail-oriented, empathetic, and excited to contribute to Contour's mission, we’d love to hear from you
**Requirements**:
**Skill Requirements**
**Honesty**and Integrity
**High Level**of Empathy
**Detail Oriented**& Organised
**Energy** and Enthusiasm
️ **Excellent** Customer Service Skills
**Independence**& Proactiveness
**Willing**to Listen, Learn & Grow
**Intelligence** & Creativity
**Experience Requirements**
**Completed the VCE** and Performed Well
**Bachelor's Degree** (or currently studying) in Commerce/Finance/Business/Accounting or a related field
**Prior Accounting, Finance,** and/or Sales Experience _(ideal)_
**Personal Requirements**
- ️ **Passionate and Engaged** _(we want you to be able to vibe with students and peers on campus)_
**Long-Term** Mindset & Vision _(if you're selected, we'd like you to come for the ride for as long as you can)_
**Genuine Desire** to Help Students & Parents_ (it's our goal to help students achieve their potential at Contour, and we want their out-of-class experiences such as billing to be as smooth as possible)_
️ **Full Academic Year Commitment** _(e.g. no overseas exchange trips for 8 weeks :()_
- ** Ability to Commit** to Hours _(e.g. can't constantly reschedule or miss work)_
**Travel**to Melbourne CBD
**Sign an NDA**_ (e.g. can't distribute our resources/company info to others)_
❌ **Agree**to a non-compete clause _(e.g. you can't sell similar services for others, exceptions apply, check with us)_
**Benefits**
- Above mark
