North Service Centre Team Coordinator

5 hours ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

This role will be a varied support role that provides operational and administrative assistance to the Customer Resolution Team. The main purpose of the role will be to support IDR case management workflow to ensure the team is delivering timely responses and resolutions to complaints.

The role will also provide added administrational support such as collating completing reconciliation between systems, compensation payments for finance and reporting support for the team.

**How you will make an impact**:

- Undertaking case extraction, upload and task creation and investigation support activities required to support the activities of the Customer Resolution Team
- Handling confidential and sensitive customer information appropriately and contributing to maintain effective quality and risk controls
- Communicate with customers and stakeholders in writing and by telephone
- Foster strong and collaborative relationships with key stakeholder groups, both internal and external to the business
- Maintain team inbox and manage escalations in a timely manner

**What you will bring to the role**:

- Previous experience in an administrational role within the financial services environment
- Excellent time management skills and communication skills
- Demonstrated skills to manage relationships with internal and external stakeholders
- Ability to move between tasks and prioritise workload to meet deadlines with high attention to detail
- Advanced Microsoft Word, Excel, Outlook and PowerPoint skills
- Able to work autonomously

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

  • Customer Service Coordinator

    2 weeks ago

    North Melbourne, Australia YMCA Recreation Full time

    Develop your career in customer service in this supported leadership role. - Role located at North Melbourne Recreation Centre. - $61,230 per annum + super | Full Time At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over 140...

  • Customer Service Coordinator

    2 weeks ago

    North Melbourne, Australia YMCA Victoria Full time

    Develop your career in customer service in this supported leadership role. - Role located at North Melbourne Recreation Centre. - $57,456 per annum + super | Full Time At the Y our vision is simple - Amplify Your Voice. Shape Our Community. Challenge Our World As the largest employer in fitness and recreation we have more than 5,000 staff at over 140...

  • North Service Centre Consultant

    2 weeks ago

    Melbourne, Australia AMP Full time

    North Service Centre Consultant (Melbourne) If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be....

  • Complaints Team Quality Coach-north Service Centre

    6 days ago

    Melbourne, Australia AMP Full time

    Complaints Team Quality Coach-North Service Centre If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Social Inclusion Coordinator Vic North

    1 week ago

    Port Melbourne, Australia Goodstart Early Learning Full time

    **Role**: Social Inclusion Coordinator Victoria North **Location**: Victoria North - covering from Melbourne Inner Northern Suburbs Central to Echuca, Shepparton and Bendigo **Employment Type**: Fulltime,12mth Fixed Term Are you passionate about making a difference in the lives of children and families experiencing vulnerability? Join our team at Goodstart...

  • North Specialist Services Analyst

    5 hours ago

    Melbourne, Australia AMP Limited Full time

    **The opportunity** The North SME team provides North product, platform and process expertise and assistance to the North Service Centre & North stakeholders and assists in developing and improving various aspects of team performance and the platform design. The North SME teams works in conjunction with various members of the North Product and Platform...

  • North Service Centre Consultant

    2 weeks ago

    Melbourne, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even...

  • Project Coordinator

    2 weeks ago

    Melbourne, Australia North East Link Program Full time

    Bring your eye for detail to a fun and dynamic team playing a critical role on an $11b Central Package of the North East Link Program - An exciting role handling a diverse range of tasks and a strong focus on internal and external relationships - Fixed term opportunity up to three years - $90,067 - $102,192 + superannuation About North East Link North East...

  • Infection Prevention and Control Coordinator

    1 week ago

    Melbourne, Australia The Victorian Rehabilitation Centre Full time

    **Supportive team environment**: - **Current AHPRA Registration**Flexible work hours** *** Are you excited to take the next step in your career mission? Are you passionate, committed and dedicated to your profession? Then we would like to hear from you! The Victorian Rehabilitation Hospitals are seeking a dedicated professional to work at in our...

  • Design Coordinator

    5 hours ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary Service Stream’s Telecommunications Division are currently seeking a Design Coordinator to join our team. About the Role About the role Service Stream’s Telecommunications Division are currently seeking a Design Coordinator to join our team. Location: Flexible - North Sydney or...