North Service Centre Team Coordinator

5 days ago

Melbourne, Australia AMP Limited Full time

**The opportunity**

This role will be a varied support role that provides operational and administrative assistance to the Customer Resolution Team. The main purpose of the role will be to support IDR case management workflow to ensure the team is delivering timely responses and resolutions to complaints.

The role will also provide added administrational support such as collating completing reconciliation between systems, compensation payments for finance and reporting support for the team.

**How you will make an impact**:

- Undertaking case extraction, upload and task creation and investigation support activities required to support the activities of the Customer Resolution Team
- Handling confidential and sensitive customer information appropriately and contributing to maintain effective quality and risk controls
- Communicate with customers and stakeholders in writing and by telephone
- Foster strong and collaborative relationships with key stakeholder groups, both internal and external to the business
- Maintain team inbox and manage escalations in a timely manner

**What you will bring to the role**:

- Previous experience in an administrational role within the financial services environment
- Excellent time management skills and communication skills
- Demonstrated skills to manage relationships with internal and external stakeholders
- Ability to move between tasks and prioritise workload to meet deadlines with high attention to detail
- Advanced Microsoft Word, Excel, Outlook and PowerPoint skills
- Able to work autonomously

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

“AMP -The investor in all of us” **The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAPM Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

**Message to recruitment agencies

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