Dispute Resolution Officer

12 hours ago

Melbourne, Australia Dixon Appointments Full time

Full-time located in CBD, WFH opportunities
- 3-month assignment
- State Government Department
- Full-time located in CBD, WFH opportunities
- 3-month assignment
- State Government Department

**The Organisation**:
A State Government Department that leads the vision for a justice and community safety system that works together to build a safer, fairer, and stronger Victoria.

**The Role**:
Working as part of the Dispute Services team and reporting to a Lead Officer in the Client Services, you will be responsible for resolving and escalating a range of building disputes including conflicts related to construction, alterations and renovations, extensions, demolitions, and more.

**Responsibilities**:

- Assess disputes to determine jurisdiction according to legislation and business rules
- Determine the appropriate action for cases including the need to escalate
- Make recommendations for Dispute Resolution Orders where a record of agreement cannot be reached
- Facilitate conciliation meetings in a variety of types and settings
- Document case actions, communications, and decision-making using MS Dynamics

**Skills & Experience**:

- Experience working within a similar complaint focused organisation
- Confident in dispute resolution techniques
- Demonstrated ability to manage competing high-volume caseloads
- Excellent interpersonal skills with a strong customer focus
- Booster vaccination required

Dixon Appointments values diversity and inclusion and is committed to providing a safe, inclusive and barrier-free recruitment experience. Please indicate your preferred method of communication in your resume, and please let us know if you require any reasonable adjustments when dealing with us.

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