Dispute Resolution Officer

About Us: Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND. Overview: **About the Role** We are seeking a Dispute Resolution Officer to join our Workers Compensation team. This role will be responsible for representing Gallagher Bassett throughout the conciliation process, determining fair outcomes for disputed matters relating to workers compensation claims. You’ll met with injured workers, conciliators, panel members and legal representatives throughout the dispute process, with a focus on determining fair outcomes for these disputes. **Responsibilities**: **Your responsibilities will include**: - Undertaking all tasks associated with reconsiderations of your portfolio of Disputed Decisions with relation to Worker’s Compensation claims, such as preparing for conciliation conferences by conducting pre-conciliation analyses - Facilitating courteous and customer-focused engagement with various parties and their representatives to drive fair outcomes - Engaging with the Workplace Injury Commission (WIC) with relation to disputed matters - Representing the company at conciliation conferences (wherever held) in a professional, informative and courteous manner - Using your interpersonal skills to provide a high-quality customer service to internal customers, injured workers and legal representatives - Settling claims within client service instructions, WorkSafe Victoria legislation and company guidelines, placing an emphasis on determining a mutually satisfactory resolution - Handling your own, and supporting your team's daily workflow in order to maintain GB's client service standards - Effectively communicating conciliation outcomes and outcomes have been actioned within specified timeframes Qualifications: **We’re looking for an enthusiastic and collaborative individual who has**: - Strong conflict resolution and negotiation skills - Excellent customer service, communication and interpersonal skills - A tertiary qualification in the field of Law, Business or an industry specific certification is preferred, but not essential - A current and valid Driver’s License **What we can offer you**: - Attractive remuneration packaging & flexible work arrangements including Work from Home - Paid Parental Leave - Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities; - Exciting career - as our Company grows, so do the opportunities for our people; - Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts - Service recognition awards; and employee assistance program for yourself and immediate family members. - A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs - Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers) - "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication **To apply** - To be considered for this opportunity you must have right to live and work in Australia when applying._ - Agency applicants will not be considered for this position._ - Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business._