Dispute Resolution Officer

12 hours ago

Melbourne, Australia EML Full time

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Melbourne, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

The purpose of this role is to pro-actively assist in the management and, where possible, early resolution of disputes, ensuring positive outcomes are maximised.

This will be a permanent, full time, based in the Melbourne office, with flexibility to work from home.

YOUR RESPONSIBILITIES
- Attend Conciliation conferences on behalf of EML and actively participate in conciliation conference to facilitate timely resolution of disputes
- Engage with employee/employer representative prior to and after conciliation conferences about the conference process and proposed dispute resolution outcomes.
- Engage with the Case Manager and employee/employer representative regarding the history and nature of the dispute(s) and potential resolution outcomes for dispute.
- Liaise with the Dispute Resolution Team Assistant to obtain relevant claim information, arrange independent medical examinations and to obtain worker medical records as required.
- Consult with the Legal Specialist regarding any action that might impact any statutory benefits litigation, pre-litigated common law damages processes or common law damages claims currently on foot.

ABOUT YOU
- Extensive experience in workers compensation claims management, litigation processes or in alternative dispute resolution
- Demonstrated ability to engage and negotiate with various stakeholders to achieve optimal outcomes
- Strong understanding of the Accident Compensation Act 1985 (AC Act), Workplace Injury Rehabilitation and Compensation Act 2013 (WIRC Act), associated Regulations and case law
- Comprehensive knowledge of and ability to adhere to the Ministerial Guidelines as to Authorised Agent, Self-Insurer, Employer and Workers’ Assistant Conduct at Conciliation Conference
- Excellent attention to detail and time management skills

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:

- A vibrant, collaborative innovative team culture
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership
- Access to discounts at over 350 retailers through our Rewards Hub program
- Entitlement to an annual tenure and performance-based recognition reward
- Comprehensive learning and development support
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards
- Up to 16 weeks paid parental leave, plus super

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Dispute resolution officer required for Government body in Melbourne CBD. VPS 4, 6 months contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high...

  • Dispute Resolution Officer

    6 days ago

    Melbourne City Centre, Australia HAYS Full time

    State Government Agency seeks Dispute Resolution Officers - VPS 4 - 6 month contract **Your new company** You will be joining a highly respected government body based in Melbourne CBD who require experienced dispute resolution officers to join their team. **Your new role** Reporting to the Chief Resolution Officer you will provide high quality case...

  • Dispute Resolution Officer

    2 days ago

    Melbourne, Australia EML Full time

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    2 weeks ago

    Melbourne, Australia EML Group Full time

    Dispute Resolution Officer EML is a leading **Workers Compensation** and **Personal Injury Claims Management** business. Our goal is to help people get their lives back through **ongoing support during their return-to-work journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning culture that...

  • Dispute Resolution Officer

    2 days ago

    Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leadingWorkers CompensationandPersonal Injury Claims Managementbusiness. Our goal is to help people get their lives back throughongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    4 days ago

    Melbourne, Victoria, Australia EML Group Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    2 days ago

    Melbourne, Victoria, Australia EML Full time $90,000 - $120,000 per year

    EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our...

  • Dispute Resolution Officer

    11 hours ago

    Melbourne, Australia Dixon Appointments Full time

    Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department - Full-time located in CBD, WFH opportunities - 3-month assignment - State Government Department **The Organisation**: A State Government Department that leads the vision for a justice and community safety system that works together to build a safer, fairer, and...

  • Dispute Resolution Officers

    4 days ago

    Melbourne, Victoria, Australia Telecommunications Industry Ombudsman Full time $102,315 per year

    Introduction At the Telecommunications Industry Ombudsman, we are committed to fostering a diverse workplace where everyone, regardless of identity, feels safe and included. The TIO's vision is for a fair and accessible communications market for Australia. We are connecting people, building trust and delivering fairness. Within this role as a Dispute...

  • Chief Dispute Resolution Officer

    4 days ago

    Melbourne, Victoria, Australia Victorian Government Full time $199,014 - $257,111 per year

    OverviewWork Type: Fixed-term - Full-timeSalary: $199,014 - $257,111Grade: VPS SES1Occupation: Governance and risk managementLocation: Melbourne - CBD and Inner Metro suburbsReference: VG/7141This is a rare opportunity to shape the future of domestic building dispute resolution at the BPCAbout the Role:As Chief Dispute Resolution Officer, you will lead the...