Customer Relations Officer

1 week ago

Booragoon, Australia City of Melville Full time

SYNOPSIS:
**Customer Relations Officer**
- **Up to $74,574 total salary package ($65,821 - $67,184 + 11% super)**:

- **2 x Temporary (12-Month), Full Time positions**:

- **Attractive employee benefits - **Close to public transport, additional leave, wellness program & more**
- P.A Pro-rata Dependent on skills and experience

**The City of Melville is a determined, passionate, and diverse workplace that is committed to making a difference in the community. We strive to create a workplace that fosters growth, development, and collaboration, where every team member is valued and empowered to succeed.**

**We now seek 2 x new Customer Relations Officers to join the team. Working in a contact centre environment, you will be part of an energetic and vibrant team that strives on providing exceptional customer service and building lasting relationships with our community.**

You are a driven and tenacious customer relations professional, with a background in inbound contact centre environments. This position will give you the opportunity to further grow and reinforce your skills within Customer Relations supported by a well established on the job development and coaching structure.

A typical day in the role will give you the opportunity to demonstrate excellent verbal and written communications, proficiency with computers and customer relationship management software, resolving simple and complex customer queries and most importantly being part of the team that supports our thriving community.

**If this sounds like the role for you why not apply In submitting your cover letter (max 1 page) we would like to hear more about your experience and skills of the below**:

- Demonstrated experience in a high-volume call centre.
- Recent experience in a similar role.
- Ability to multi-task.
- Understanding of Service Level Agreements (SLA) for an inbound call centre.
- Excellent verbal and written communication skills.
- Ability to navigate multiple systems simultaneously.
- Local government knowledge highly desirable.

**Elevate your work experience with the City of Melville’s benefits**
- Ignite your professional growth with our structured professional development and study assistance programs.
- Say goodbye to expensive gym memberships Enjoy complimentary membership to our state-of-the-art Gym, Pool, and Health Lounge facilities.
- Get ready for fun with our active social club to connect with colleagues and make lifelong friends.
- Need a helping hand? Our Employee Assistance Programs and supportive leadership team are here to support you every step of the way.
- Unwind and recharge with generous annual leave. Take up to 10 weeks* off per year and come back rejuvenated (*conditions apply, of course). We’re also thrilled to offer an additional 2 days of leave per year - take that well deserved break
- Plan for your future with confidence. Our superannuation package includes a contribution up to 14.5%* (*conditions apply).

**For enquires about the role please contact**: Syed Abdul - Customer Relations Team Leader on 08 9364 0389 between 3.00pm and 5.00pm Monday to Friday.

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