Customer Service Improvement Officer

4 days ago

Perth, Australia Community Housing Ltd Full time

Full time, permanent role with hybrid working arrangement available
- $80,000 - $90,000 + salary packaging + other benefits
- Work from any of our operating regions - VIC, NSW, QLD, WA, SA, TAS

**About Us**

“My hope is that in 25 years’ time, housing poverty will be history. Easier said than done, but can we ignore this crisis at hand?” Steve Bevington - Managing Director of Community Housing Limited.

CHL was founded by Steve who has lived experience of homelessness and is now the Managing Director. Steve believes everyone has the right to a safe and secure home.

Become a part of our multi-award winning not for profit organisation, managing over 11,000 new and existing properties. Join our collaborative team culture so we can together deliver the best possible service and outcomes and can make a meaningful impact on the lives of people experiencing homelessness. Support people living on low to moderate incomes, Aboriginal and Torres Strait Islander people, and those living with a disability.

**The Role**

You will be part of the Business Improvement Team, focused on supporting and developing high quality feedback practices, access, engagement and outcomes for our customers within a continuous improvement framework. In addition, you will support the wider team to help create innovative processes, frameworks and policy for our housing and homelessness services across Australia.

**About You**

To be successful for this role, you will foster a culture of continuous improvement and best practice and work towards ensuring a consistent, comprehensive approach to customer feedback and services across CHL, and quality assurance and control across your work. Further, you will ensure quality and business improvements are aligned with the strategic direction of CHL.

**Essential Criteria**:

- Document Management, Project Management, Policy, Quality Audit, or related qualification and/or minimum 2 years’ experience in a similar role.
- Data analysis, research and reporting skills.
- High level user skills in MS Office programs and Visio.
- Commitment to the right of every person to suitable housing that provides stability to build their life.
- Understanding of the community and/or public housing sectors.
- Demonstrated experience driving improvement initiatives and processes.
- Ability to plan, report and implement change with a continuous improvement mindset.

Please note that satisfactory police check is required for all staff and those with client related responsibilities are required to provide a NDIS and Working with Children Check (WWCC).

As an equal opportunity employer, CHL works closely with people from a diverse range of background. CHL acknowledges the traditional Aboriginal owners of country throughout Australia and we pay our respects to them, their culture and their Elders past, present and emerging.
- CHL is committed to the health and safety of our people and our clients. All CHL employees are required to comply with applicable government health directives and CHL’s COVID-19 Vaccination Policy._

We look forward to hearing from you.

  • Customer Service Officer

    16 hours ago

    Perth, Australia Western Power Full time

    **Customer Service Officer**: - Location: Perth Office - CBD, WA, AU, 6000 - 30 Dec 2024 **Customer Service Officer - Permanent Full Time - Perth Office CBD** We are seeking a Customer Service Officer to deliver exceptional first-point-of-contact service to both internal and external customers. This role involves providing timely advice and information,...

  • Customer Services Officer

    6 days ago

    Perth, Australia Western Power Full time

    **Customer Services Officer**: - Location: Perth Office - CBD, WA, AU - 19 May 2025 - We are seeking a proactive and customer-focused individual to provide high-quality first point of contact service to both internal and external customers. In this role, you will deliver timely and accurate advice and information, ensuring service levels are consistently...

  • Customer Service Officer

    3 days ago

    Perth, Australia Capricorn Full time

    **Who are we?** Capricorn is a member-based financial services organisation which exists to improve the lives of over 25,000 Members across Australia and New Zealand by supporting them in building stronger automotive businesses. We provide products and services including trade credit, risk protection, equipment finance, trade events, travel services, fuel...

  • Customer Service Officer

    2 weeks ago

    Perth, Australia PERSOLKELLY Full time

    Customer Service Officer required to efficiently provide advice and information for the Energisation division, to both internal & external customers PERSOLKELLY acknowledges the Whadjuk Noongar people on whose land we live, work and play. Our greatest respect to Elders past, present and emerging for their knowledge, insight and connection to...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia City of Canning Full time $77,000 - $79,842 per year

    About the roleDo you thrive in a fast-paced environment and enjoy engaging with a diverse range of stakeholders?As a Customer Service Officer, you will play a vital role in delivering professional, friendly and courteous customer service to a broad range of internal and external customers, and advise on all facets of Council services and operations.Reporting...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Hearing Australia Full time $60,000 - $90,000 per year

    Job description: ● Help provide the latest best practice services for anyone who needs it● Gain skills with Australia's largest provider of government-funded hearing care● Permanent, full-time position● Working at Perth and occasionally at Karrinyup & Wanneroo locations (this is an onsite position)Want to improve the lives of Australians, no matter...

  • Field Service Officer

    2 weeks ago

    Perth, Australia Service Stream Full time

    Primary Location Perth - WA Job Description Summary An exciting opportunity exists for highly motivated, flexible and reliable individuals to join our team as a Casual Field Service Officer. About the Role The role of Field Service Officer is responsible for data collection duties from commercial and domestic properties across the Perth Metro area under...

  • Customer Service Officer

    2 weeks ago

    Perth, Western Australia Djinda Produce Full time $50,000 - $80,000 per year

    Customer Service OfficerThis is an exciting opportunity to join our team as a Customer Service Officer, based in our Perth Airport Office.The successful applicant will be someone who enjoys working in a team orientated business, providing customer support to our clients along with general administrative duties.About UsDjinda Produce is an 100% Aboriginal...

  • Process Improvement Officer

    2 weeks ago

    Perth, Western Australia ABN Group Full time $80,000 - $120,000 per year

    494403PerthManufacturing/OperationsFull-time (Permanent)About UsABN Group has been a pioneer in the building, property and finance industry for over 45 years making the dream of home ownership a reality for thousands in Western Australia and Victoria. We've crafted over 90,000 homes, ranging from first homes to luxury residences, all while maintaining the...

  • Business Improvement Officer

    6 days ago

    Perth, Australia City of Perth Full time

    Parking Services | Parking Operations - **$104,314 - $110,502 per annum, plus superannuation**: - **Full-time, permanent**: - **CBD Location** As the capital city of Western Australia, the City of Perth is a Local Government that is ambitious for the future. To achieve our aims, we recruit the very best people who understand the City exists to enable and...