Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life's best work

GenesisCare Oncology is looking for a passionate and enthusiastic Medical Receptionist (Patient Services Officer) to support our Theranostics service based at our Cabrini clinic on a full-time, permanent basis. Located near the centre of Melbourne, you'll have easy access to nearby transport links.

Successful applicants must be prepared to work in a fast paced and multi-skilled area of healthcare, have a strong focus on patient needs and be able to develop strong working relationships with doctors and allied health professionals. A strong desire to learn the GenesisCare method of patient care.

What you'll do:
- Ensure that the centre is ready for business, booking and confirming patients' appointments- Maintaining the diary and ensuring that all relevant paperwork and administrative processes are completed for appointments- Receive and organise referrals of patients & promptly take relevant action- Ensure all systems are used effectively to administer bookings- Promote a positive image of the company and foster good community relations

What's in it for you:
- Internal career development opportunities globally in USA, UK, Spain & Hong Kong- Work/ life balance, Mon-Fri shifts, no late nights or weekend work- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling- Learn and grow with our award-winning development programs- Free access to thousands of LinkedIn training courses- Fast paced, high performing & agile working culture with lots of change due to our rapid growth- Access to all the latest technologies and techniques

Who you are:
- Able to work in a busy customer focussed environment, either independently or as part of a team, preferably within healthcare- Be able to work in a customer facing role- Previous experience with Medicare and private health insurance payment systems, or suitable equivalent is desired but not essential, just a willingness to learn- Proven administrative, organisational and time management skills- Strong attention to detail and ability to detect errors and quickly make corrections- High level communication skills, and resilience under pressure- Strong computer literacy and ability to learn new systems

About GenesisCare

We are 6000+ highly trained healthcare professionals and support staff in Australia, U.K., Spain, and the United States, designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 1 million patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.

Covid 19 Vaccination Requirement

In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

GenesisCare is an Equal Opportunity Employer.