Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.

Do your life’s best work

We are seeking a passionate and experienced permanent full-time Patient Services Officer (Medical Receptionist) to join our Malvern-Cabrini team.

On offer is a full-time role (max-term for 6 months), Monday to Friday, with a possibility for extension or conversion to permanency.

What you’ll do:

- Act as the first point of contact and greeting patients on arrival
- Make and manage patient appointments for numerous Specialists
- Collect patient information, maintaining patient privacy and accurate data entry
- Complete administration including document scanning
- Manage a large volume of patient telephone enquiries
- Billing and receipting of accounts to patients, Medicare and DVA
- Liaise with Doctors, Radiation Therapists, Specialists, Nurses and peers
- Comple tasks as allocated by the Centre Leader

Who you are:

- Exceptional phone manner, excellent time management skills and the ability to multi-task
- Ability to work autonomously and complete work within tight time frames
- Superior customer service and exceptional communication skills with the ability to work as an effective team member with flexibility to respond to fluctuating workflows
- Positive, enthusiastic and a genuine love of working in a fast-paced environment whilst maintaining a high level of quality and professionalism
- Proficient computer skills
- Flexibility to cover shifts from 7:30am to 6pm on weekdays according to patient volumes
- Healthcare experience preferred

What’s in it for you:

- Internal career development opportunities globally
- Ongoing opportunities for professional development to keep up to date with current clinical practices in a rapidly developing global organisation
- Purchase additional annual leave as part of our annual leave scheme
- All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling
- Learn and grow with our award-winning development programs
- Free access to thousands of LinkedIn training courses

Who we are:
We are 5500+ highly trained healthcare professionals and support staff across Australia, the U.K., Spain, China and the United States, designing innovative treatments and care for people with cancer, heart and sleep disease.

Global care

Across the world, we have more than 440+ centres to help us bring the right care to our patients. For radiation therapy, that includes 14 centres in the UK, 21 in Spain, 36 in Australia and 300 in the U.S. We also offer cardiology and sleep services at more than 80 locations across Australia. Every year our team sees more than 400,000 people globally. People centricity is at the heart of what we do—whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of ‘care’ that is patient focused and performance driven. Our people promise is “do your life’s best work, by always growing, having a profound human impact and making great things happen together.” If you’d like to make a difference, join us at GenesisCare.
- In line with the Public Health Order, all GenesisCare employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment._
- For further information, please contact Julia McAlpine (Centre Leader) at _
- or
+61 4 3047 4477
._

GenesisCare is an Equal Opportunity Employer.