Patient Services Administrator

Patient Services Assistant

Permanent Full Time position

Cabrini Malvern & Brighton Hospitals, Elsternwick Womens Mental Health Centre

Cabrini offers:
- Tax savings - Salary packaging up to $15,900 tax-free each year, plus $2650 meal & entertainment card benefits- Attractive remuneration with guaranteed annual increases + 12% superannuation + 17.5% leave loading- Hospital located close to public transport with discounted Myki Commuter fares available- Training & support - an excellent opportunity to start your career in the healthcare industry

How you will make an impact

The Patient Services Assistant is a busy and exciting role that is often the first point of contact for patients and visitors to Cabrini’s hospitals. An integral member of our friendly and professional Patient Services team, the Patient Services Assistant facilitates patient registrations, admissions, and discharges to and from the medical wards, infusion centre, and the emergency department.

The Patient Services Assistant is a valuable, frontline role in which people with an exceptional interpersonal manner, caring and empathetic approach to people, and a keen interest in healthcare and private health funding will thrive.

The role requires flexibility with availability to work weekend and afternoon/evening shifts.

Key responsibilities include:
- Creating digital and hard copy patient records- Welcoming, registering and admitting patients to the hospital- Performing Health Fund Eligibility checks for patients- General administration tasks and data entry- Discharging patients, including collecting payment of out-of-pocket costs

What you will bring to the role- Cert IV in Business or Medical Administration or relevant, equivalent working experience (preferred)- Comfortable dealing with patients, clinical staff and external stakeholders such as health funds in a professional and service driven manner- Ability to maintain discretion dealing with sensitive and private patient information- Ability to work efficiently, autonomously, and respectfully within the team- Ability to multi-task in a high workflow environment whilst maintaining attention to detail- IT literacy with experience in the Microsoft suite of products- Capacity to work on a rotating roster that may include shift work to assist in the provision of a 24-hour service

Enquiries to: Director of Patient Service Vivian Niteros on 0409 792 622.

Does this sound like your new role? Bring your skills and enthusiasm to Cabrini and help optimise the patient experience and health outcomes for our community. You will have opportunities to learn new skills and give back to your community.

Working for Cabrini

Cabrini Health is a Catholic, private, for-purpose health service located in Melbourne’s south east. Inspired by the mission and ethic of care of the Cabrini Sisters, we have been providing quality, compassionate care to our community for 75 years.

There is something special about Cabrini. Wherever we work, we are compassionate, connected people transforming lives together. Our highly skilled staff and specialists incorporate clinical research, innovative models of care and state-of-the-art technology to deliver the best possible care and outcomes for our patients. We demonstrate our mission to serve our community through outreach programs that support asylum seekers, provide healthcare in rural communities and in underdeveloped countries.

Our size, reputation and growth strategy ensure genuine opportunities for our people to learn, grow and realise potential.

Cabrini is an equitable and inclusive employer and is committed to providing a safe environment for children and vulnerable people.

Our values: Compassion - Integrity - Courage - Respect

MANDATORY FOR ALL NEW STAFF TO CABRINI

Employment with Cabrini Health will be based on satisfactory background checks such as professional references, National Police Check, vaccinations for Influenza and COVID-19 (including boosters), plus a Working with Children Check (WWCC) may also be requested.