Workshop Scheduler

As Workshop Coordinator, you will be reporting to the Operations Manager and responsible for co-ordinating resources and liaising with internal and external key contacts to ensure work is delivered on time and to a quality standard.

Your key responsibilities will include but are not limited to:

- Effectively manage the daily operations of the workshop
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations and LEAN/Housekeeping.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs. - Ensure supplies are ordered for each job.
- Managing 3rd Party Services Eg. Galvanising, Painting, Powdercoating
- Assist with project management and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check jobs are tracking inline with estimates both time & cost.
- Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations.
- Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
- Record, file and store information pertaining to client enquiries in the company system.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Work with apprentices and semi-skilled staff to role model appropriate technical skills.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.
- Manage Plant & Equipment Maintenance
- Impeccable customer service with customer first, can do attitude. Skills and Experience Engineering Trade Qualification preferably Fitter Turner or Boilermaker Welder or equivalent experience and exposure.
- Strong interpersonal skills
- Ability to work with people at various levels from shop floor to senior management
- Can look beyond the initial customer enquiry and identify other business opportunities CAD drawing skills are an advantage but not essential
- Project management experience - People management skills
- Computer literacy with Microsoft Office including Outlook, Word and Excel

**Salary**: $65,000.00 - $75,000.00 per year

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Maddington, WA: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person