Customer Service Representative

1 week ago

Gold Coast, Australia Hudson Australia Full time

**Great customer service opportunity to work with one of our clients in Gold Coast If you are energetic person with great communication skills and someone who is reliable - this role might be perfect for you.**

**About the role**:
**Role**: Customer Service Representative
**Anticipated Duration**:5 to 6 weeks
**Start Date**:8_th_ October
**Location**:Gold Coast, Burleigh
**Hours**: Monday to Friday (8:30 am to 5 pm); the anticipated hours are 40 hours per week for this contract.
**Salary**:$32 - $35 p/h (depending on experience)

**Benefits**:Potential to go permanent, incentives for performance over the duration

**Role Responsibilities**:

- Conduct outbound calls using a provided script to gather key information to update the database
- Engage with clients for approximately 2.5 minutes per call, asking eight straightforward questions, including:

- Inquiring about fleet size and vehicle types
- Meet performance targets by making 100 to 130 calls per day.
- Accurately enter data directly into HubSpot.

**About you**:

- Prior experience in outbound calling
- Exceptional interpersonal skills and a strong commitment to customer service.
- Excellent communication abilities
- Ability to work towards KPIs
- Good attention to detail as you will be updating Hubspot database
- Demonstrate enthusiasm and passion for client interactions.
- Adaptable and flexible, able to thrive in a dynamic environment

This pay rate is inclusive of mandatory 25% casual loading

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