
Customer Service Representative
2 weeks ago
Shred-X is a fast paced and growing company committed to exceptional customer service and the development of innovative and sustainable practices. We are seeking a person with a high standard of customer service excellence who is committed to servicing existing clients and building relationships with our new clients.
You will be joining a team re-known for their high standard of service and sales excellence to existing and new clients. The scope of the role will see you play an integral part in providing high quality customer service and support for all Shred-X Secure Destruction clients and stakeholders. You will need to be a problem solver and proactive to ensure your service delivery remains first class.
Role & Responsibilities:
- Ensuring customers receive efficient service and timely responses to queries.
- Responsible for contacting and liaising with customers regarding queries or issues related to services.
- Present new products and services and enhance existing relationships.
- Liaise with sales team and take overflow of phone calls when required.
- Liaise with operations/logistics team to receive priority route decisions, as well as providing ongoing feedback to customers on the resolution of incidents and requests.
- Build and maintain relationships with team members nationally and its customers.
- Utilise problem solving techniques.
- Maintain up-to-date working knowledge of cloud-based CRM and invest in learning and development.
- Participate in team, coaching and development meetings, annual performance reviews and adhere to occupational health and safety training standards and on-going training.
- Willingness to be cross trained within the departments.
- Front desk/Reception coverage as required.
- Other administration tasks.
We are looking for:
- Previous customer service experience.
- A high level of attention to detail and ability to anticipate issues.
- A great communicator with excellent verbal and written communication skills.
- An enthusiastic, independent person who loves building customer relationships, and be who is passionate about providing exceptional customer service every time.
- A reliable, hard-working, and honest person with a mature approach.
- A team player and proactive self-starter who can work autonomously, with a drive to help all customers.
- A cheerful and professional customer service and telephone manner.
- Competent skills in Microsoft office suite, preferably with experience with a cloud-based CRM.
What is in it for You?
- We are a growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Company uniform
- Employee Assistance Program
Shortlisted applicants will be required to:
- Undergo a Federal Police clearance check.
- Be eligible to legally live and work in Australia
- Undertake a pre-employment medical assessment relative to their position
- Appropriate immunisation requirements, including COVID 19 vaccinations.
As part of the Shred-X team you have access to company benefits such as career progression opportunities, employee discounts at over 300 retailers, supportive team environment and inclusive team atmosphere.
-
Customer Service Representative
2 days ago
Gold Coast, Australia Shred-X Full time**Customer Service Representative - Be the face and voice of a growing national business!** Are you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? **Shred-X** is looking for a **Customer Service Representative** with a passion for helping others, attention to detail, and a professional approach to join our dynamic...
-
Customer Service Representative
2 days ago
Gold Coast, Queensland, Australia Shred-X Pty Full time $45,000 - $65,000 per yearCustomer Service Representative – Be the face and voice of a growing national businessAre you a people-focused problem-solver who thrives in a fast-paced, service-driven environment? Shred-X is looking for a Customer Service Representative with a passion for helping others, attention to detail, and a professional approach to join our dynamic team.As part...
-
Customer Service Representative
1 week ago
Gold Coast, Australia Hudson Australia Full time**Great customer service opportunity to work with one of our clients in Gold Coast! If you are energetic person with great communication skills and someone who is reliable - this role might be perfect for you.** **About the role**: **Role**: Customer Service Representative **Anticipated Duration**:5 to 6 weeks **Start Date**:8_th_ October **Location**:Gold...
-
Customer Service Representative
1 week ago
Gold Coast, Australia The Automotive Group Full time**Gold Coast location**: - **$32.00 per/h + comm.** - **Gtd 15hrs per week (8.00am - 11.00am)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for someone who can transform...
-
Bundall - Customer Service Representative
2 weeks ago
Gold Coast, Queensland, Australia Reddy Express Full timeOverviewReddy Express Bundall - Customer Service RepresentativeReddy Express Bundall, 16-20 Crombie Ave (Cnr Bundall Rd), Bundall, Queensland, AustraliaPosted Sunday 14 September 2025 at 2:30 pmReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy...
-
Bundall - Customer Service Representative
2 weeks ago
Gold Coast, Queensland, Australia Reddy Express Full timeOverviewReddy Express Bundall - Customer Service RepresentativeReddy Express Bundall, 16-20 Crombie Ave (Cnr Bundall Rd), Bundall, Queensland, AustraliaPosted Sunday 14 September 2025 at 2:30 pmReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy...
-
Yatala - Customer Service Representative
3 weeks ago
Gold Coast, Queensland, Australia Reddy Express Full timeReddy Express Yatala - Customer Service RepresentativeReddy Express Yatala, Yatala, Queensland, AustraliaPosted Tuesday 26 August 2025 at 2:30 pmReddy Express - Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles Express),...
-
Currumbin - Customer Service Representative
3 weeks ago
Gold Coast, Queensland, Australia Reddy Express Full timeReddy Express Currumbin - Customer Service RepresentativeReddy Express Currumbin, Currumbin Waters, Queensland, AustraliaPosted Sunday 24 August 2025 at 2:30 pmReddy Express Currumbin- Customer Service RepresentativeOTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known...
-
Customer Service Representative
3 weeks ago
Gold Coast, Queensland, Australia Oji Fibre Solutions Full timeJoin to apply for the Customer Service Representative role at Oji Fibre Solutions.Oji Fibre Solutions is a leading producer of fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that enhance the competitiveness of our customers. The Yatala plant is a state...
-
Customer Service Representative
3 weeks ago
Gold Coast, Queensland, Australia Oji Fibre Solutions Full timeJoin to apply for the Customer Service Representative role at Oji Fibre Solutions. Oji Fibre Solutions is a leading producer of fibre-based packaging. We are committed to delivering innovative, environmentally sustainable products, and working collaboratively to develop solutions that enhance the competitiveness of our customers. The Yatala plant is a...