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Customer Service Representative
2 weeks ago
**Key Responsibilities**:
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
**Salary**: $40,660.00 - $72,624.79 per year
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: One location
