Team Leader

17 hours ago

Brisbane, Australia Hudson Australia Full time

Our client is a mid size government organisation, seeking a team leader to lead the service desk team.

As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives

**Key Responsibilities**:

- Lead and manage the IT Service Desk team to ensure prompt, effective, and client-centric services.
- Foster a culture of excellence and client focus within the team, nurturing talent and managing performance.
- Oversee the Service Desk queue, ensuring timely resolution of all incidents and requests.
- Take charge of high-priority incidents, ensuring swift resolution within SLA timeframes.
- Drive strategic initiatives to enhance existing processes and policies, delivering top-quality support for an exceptional customer experience.
- Act as the face of the IT Service Desk, representing us at internal and external forums.

**Success Criteria**: To thrive in this role, you'll need to demonstrate:

- Proficiency in desktop technologies such as Windows 11, Microsoft O365, Active Directory, and desktop cybersecurity tools.
- Familiarity with Service Desk management tools like Service Now.
- Strong leadership skills and the ability to build and motivate a high-performing team.
- Excellent communication skills, essential for interacting with stakeholders at all levels.

Your interest in this role will be treated with the strictest confidence

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