Client Care Team Leader

4 days ago

Loganholme, Australia Invocare Full time

**Use your compassionate nature to work with an empathetic team**:

- **Work for a market leader with great benefits and a strong workplace culture**

Forming part of the wider InvoCare Brand, we are the leading provider of pet cremation services in Australia with a national footprint. We proudly partner with both veterinarian practices and their clients to offer pet cremation services to grieving families with our expert teams guiding them every step of the way.

**Duties of a Client Care Team Leader**:

- Lead, guide and supervise the Client Care team in managing their activities in a timely manner whilst maintain a high level of customer service delivery
- Nurture a positive culture within the company
- Responsible for managing and training the Client Care team in all aspects of their job to promote and deliver continued customer service delivery
- Investigate and manage client complaints and expectations whilst working towards satisfactory resolutions for both the client and the company
- Coaching and leading the Client Care team
- Demonstrate effective, clear communication skills with compassionate yet professional temperament, with the ability to communicate at all levels with both internal and external clients.
- Communicate and follow up with clients as required

**About you**:

- Minimum of 5 years’ experience in Customer Service role
- Excellent verbal and interpersonal skills
- Exceptional customer focus and service orientation
- Intermediate Microsoft suite experience
- Ability to effectively manage multiple tasks
- Ability to manage and lead a high performing team
- Maintain a positive attitude whilst under pressureQ Fever vaccinated

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assistant Program
- We are a diverse workplace and equal opportunity employer

**How to Apply**:
InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

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