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Team Leader

2 weeks ago

Loganholme, Australia The Benevolent Society Full time

**Full time position based on Yuggera country in Loganholme**:

- **$107k - $118k + Super + Salary Packaging**:

- **Flexible hybrid role, WFH 50% of the time**

**Our Organisation**

Join The Benevolent Society, a flexible, friendly organisation with over 200 years of history empowering Australians to live their best lives. We’re independent, non-religious, and deeply committed to reconciliation and inclusion.

**About the role**

This is a hands-on, fast-paced leadership role at the front line of family support sitting within our Early Childhood Approach (ECA) program, supporting the Loganholme area. You will lead a dynamic intake team responsible for handling high-volume referrals and setting the tone for every family's journey with us

We’re looking for a strong, values-aligned leader with a calm head, adaptable attitude and fast learner with a love for helping others thrive - even in the trickiest moments.

**Your day-to-day**
- Lead and support a team of Service Support Coordinators managing 150+ weekly referrals for children under 9 with diagnosed disabilities.
- Guide your team to provide warm, accurate, and efficient first contact, ensuring all critical details are captured ahead of key meetings.
- Set the tone for quality and empathy in a high-pressure environment.
- Use your sharp data entry, triaging, and problem-solving skills to support smooth intake processes.
- Collaborate with your fellow Team Leader to foster a unified, respectful team culture.

**Why join us?**
- ** Flexibility & Wellbeing -**Enjoy hybrid work options, monthly RDOs (12 extra days off per year), Fitness Passport access, EAP support, and the option to purchase additional leave.
- ** Salary Packaging & Perks -**Maximise your take-home pay with up to $15,900 in salary packaging and vehicle packaging options to suit your lifestyle.
- ** Recognition & Growth -**Competitive pay, service rewards, long service leave after 5 years, and tailored professional development opportunities.
- ** Cultural Inclusion -**Dedicated cultural leave and support for Aboriginal and Torres Strait Islander employees, including leadership pathways and networking groups.

**Skills and Experience**
- Proven Team Leader experience.
- Quick learning ability and a commitment to high personal and team standards.
- Excellent interpersonal and conflict resolution skills with the ability to steer team culture positively.
- Strong administrative, tech and data entry skills - attention to detail is a must
- Values-driven mindset, aligned with the purpose of supporting vulnerable children and families.
- Not For Profit or intake/triage experience highly regarded.
- The artwork above is by Jasmine Sarin, a proud Kamilaroi and Jerrinja woman from NSW, who grew up on the South Coast in Jerrinja and Yuin country (Nowra) and Dharawal country (Wollongong). _