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Call Centre Operator

2 weeks ago

Parramatta, Australia Ashdown Consulting Full time

$34 p/h + super
- 12 month Contract
- Parramatta/Hybrid

**Call Centre Operator**
**|12 Month Contract | $37.57 P/H inc. Super**
- $34 p/h + super
- 12 month Contract
- Parramatta/Hybrid

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural insights to drive improvements with government and providing services to NSW. We are looking for someone to start ASAP for a 12-month contract paying $34/Hour + Super. This role is in Parramatta/Hybrid.

**About the team**

You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity.

The Team you are joining is a high functioning and performing team amongst a leading NSW Government agency. A team of like-minded individuals who thrive to deliver outstanding work to help residents of NSW.

**About the Role**

We are currently seeking to appoint a Call Centre Operator with a leading NSW Government agency. This role is responsible for delivering high quality customer service and administration. This includes assessing customer eligibility for government support and working with energy retailers to assist customers with seeking additional supports.

**Key accountabilities include**:

- Respond to enquiries and proactively communicate with internal and external customers and stakeholders related to service delivery, invoices and reports to ensure the provision of high quality customer service.
- Update and maintain records of customer communication data and feedback through database management.
- Provide high quality support and expertise in word processing, accurate data entry and current spreadsheet skills to support the needs of the team.
- Conduct a range of administrative tasks to support the team.

**About You**
- Demonstrated ability to work in a fast-paced office environment.
- Excellent customer service experience via inbound/outbound calls.
- Excellent organisational skills.
- Demonstrated ability to work within a small team environment and to provide effective support to the organisation.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support