Call Centre Consultant

We are looking for a Call Centre Consultant Superstar to join a newly established Business Development Centre (BDC) Team within our Dealership.

Working well on your own and within a team, you are a proactive self-starter ready to exceed the expectations of our guests.

Carrying out various tasks, everyday will be different. You will work collaboratively with other departments and you will work closely with the BDC Team to keep our guests happy and let them experience amazing.

You will be joining a welcoming, enthusiastic and guest focused group of individuals who are excited about a like-minded person joining their team.

Delivering an exceptional guest experience through providing an efficient and seamless process for all guest interactions
Developing relationships with people from other areas of the business to drive positive outcomes for guests

**To be considered for this opportunity you will have**:

- A passion for interacting with guests
- Excellent communication skills (verbal and written)
- A high attention to detail
- Ability to work autonomously and as a part of a team
- Excellent at multi-tasking and prioritising
- An inquisitive nature and the ability to problem solve
- Respect for all guests, internal and external
- Energy and the ability to be “on show” all day
- Confidence in seeking action from other employees, and working with other departments

**What’s in it for you**:

- Be part of a supportive and fun team
- A varied role which will keep you engaged and motivated
- Working for a brand that is well known and trusted
- Opportunities to move within the company
- Working a 10 day fortnight
- Ongoing training and development

**WORKING AT TERRY SHIELDS TOYOTA**:
**Take a look at what it's like to work with us, what we stand for and the opportunities and benefits available to employees.**:
**Career Development**:
**We are here to help all employees reach their full potential and build a career and future with us. We will focus on your needs for growth and development, alongside your drive and motivation, and our talent management strategy.**
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**We will provide you with the encouragement, opportunities, and all the tools you need to succeed. The rest is up to you**:
**Employee Benefits**:
**- **Toyota MyBenefits Programme**
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- **MyToyota Super - You and your partner can join Toyota’s strong superannuation fund.**
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- **myHealth & Wellbeing - You and your family can access Health Insurance cover provided by Medibank.**
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- **my Vehicle - Toyota Network Employee Vehicle Purchase (NEVP) program**
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- **Lunch and Learn Series**
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- **MentorMe Programme**
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- **Company funded lunches**
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- **Pre-Employment medical check-up**
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- **Attendance to Sponsored Company Community Events**
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- **Attendance to Toyota training, and events**
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- **Ongoing company training**
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- **Onsite employee car parking where possible**
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**Rewards & Recognition**:
**Financial Security**:
We do this through competitive fixed and variable remuneration, SGC superannuation, and numerous additional company provided benefits, offering an attractive remuneration package.

**myToyota Super**

Toyota Super is a strong superannuation fund that has been operating for over 20 years. It is a fund run by members for members. Now, all Toyota Dealer network employees and partners can become a member and enjoy low fees, competitive investment returns and insurance protection for you and your family.

**Recognition**:
Recognition of performance is designed to recognise the great work of our employees. Great performance each and every day improves our company, provides a great guest experience, and the enhances the enjoyment of your work day. Recognition is both formal or informal and recognises both employee behaviour and performance. Both are equally important to us.

**Reward for Performance**:
Our remuneration is developed to compensate and reward great performance. It may be made up of fixed or variable remuneration that is set by legislation or the company.

When rewarding performance, the performance level and behaviours demonstrated by employees that are consistent with Toyota values are those that make up great performance.

**Health & Wellbeing**:
We are a family owned business so much of what and how we do what we do has a supportive and caring approach, much like family. We have many health and wellbeing practices to encourage healthy lifestyle choices, for example:

- Smoke Free Workplace
- Toyota myHealth & Wellbeing Programme

You and your family can access Medibank Private Health Insurance with a range of exclusive offers that provides you with flexibility with Extras and discounts on Insurance, travel, pet, and life covers.
- Voluntary Annual Flu Vaccination
- Lunch and Learn Programme
- MentorMe Programme
- Company provided lunches to sit, chat, and unwind with fellow employees
- Participation in company sponsored local social and sport events, for example Cole