Service Technician Victoria

2 days ago

Braeside, Australia Diversey, Inc. Full time

POSITION TITLE:
Service Technician

DEPARTMENT:
Engineering

REPORTS TO:
Avinash Alphonso

INDIRECT REPORTING TO:
N/A

POSITION REPORTS:
N/A

LOCATION & SITE:
Victoria

BUSINESS ENTITY:
Institutional and Laundry

POSITION PURPOSE:

- Responsible for the installation and service of dosing equipment.


SCOPE:
Customers sites Victoria

RESPONSIBILITIES:
Essential / Key Performance Indicators

List in order of importance.
- Follow installation procedures according to the manufactures specifications. Install dosing equipment in the correct location, in a neat and tidy manner and to the Australian electrical standards and other relative standards.
- Attend customer’s premises to repair equipment where there is a reported incidence of breakdown.
- Perform preventative maintenance of dosing equipment at customer’s premises to keep equipment fully operational.
- Repair non-functioning equipment which has been returned to the workshop.
- Ensure all electronic service reports are completed on time.

Other and/or Site:
**Responsibilities**:

- Ensure health, safety, and environment standards are achieved and all operations are carried out in compliance to local statutory requirements. Report any new compliance to management.
- Immediately advise management in writing of any event that is likely to impact on our business.
- Ensure that any work-related paperwork is completed in a neat and timely fashion and forwarded without delay.
- Adopt safe working practices including wearing appropriate safety equipment. Ensure compliance with Sealed Air company values, policies, corporate strategy and quality systems
- Maintain a valid driver’s license

KNOWLEDGE / EXPERIENCE / PERSON PROFILE
- Chemical Hygiene and Food Industry background.
- Experience in service, repairs and installation of equipment
- Have excellent customer relation and communication skills both verbal and written.
- Able to travel for short / periods of time mainly in NSW and occasionally Interstate
- Computer literacy in Word, Excel and Google mail - intermediate.
- Have experience with electronic reporting such as Ipad.
- Have an Electrical or Mechanical background trade base minimum with basic plumbing skills.
- Comfortable working in a large organisation with a matrix organisational structure

COMPETENCIES

Action Oriented

Dealing with Ambiguity

Approachability

Customer Focus

Timely Decision Making

Negotiating

Managing through systems

Written communications

Problem solving

EDUCATION/TRAINING

Trade Qualification Electrical Contractor License

Trade Qualification Mechanical with a B Grade Electrical License

Mechanical background

LICENSES OR CERTIFICATIONS (if any)

A Grade Electrical License or minimum Electrical Supervisor Certificate

Fitter Mechanic or Mechanical background with B Grade Electrical License

Signed & Approved: Date

(PLEASE SIGN AND DATE)

Technical Customer Support Associate. Victoria

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