Service Technician

1 week ago

Braeside, Australia Maytronics Full time

This role has the lot - hands on technical focus, customer support, sharing your technical knowledge, building relationships and more.

If you are technically minded and looking for a new challenge, and you want to work somewhere that has a great team spirit and culture, read on.

On any given day, you could be troubleshooting and repairing a Maytronics product for a valued customer, supporting our pool shop partners by training them on how to undertake repairs, training pool builders on installing our Swim Systems, logging your jobs in Salesforce, or providing feedback regarding repairs and providing warehouse and branch support.

This role provides technical support to our customers for our great product range of robots, pumps, chlorinators, Mineral Swim, Ozone Swim. Your customers are members of the public, our pool retailers, service, and pool builders.

We’ll provide you with all the training and tools you need to get up and running.

What else?
- Employee Referral Program
- Loyalty Bonus
- Reward & Recognition Platform
- Workplace flexibility
- Employee assistance program
- Staff discount

Did we mention a great culture?

**Requirements**:
**Your Key Responsibilities**:

- Repair Dolphin Robotic Cleaners, Ozone Swim Units, Chlorinators, Mineral Swim, and other product categories that Maytronics release in the future.
- Undertake service work at the branch
- Installation of Mineral Swim / Ozone Swim systems when required.
- Train our Dealer network on DIY repairs in the Branch, and at Store level.
- Train Pool Builders on how to install Mineral Swim and Ozone Swim systems.
- Regular contact with Consumers and Trade Customers
- Assisting in troubleshooting
- Booking in repairs / service calls
- Providing feedback regarding repairs
- Building and maintaining positive relationships with customers
- General customer service enquiries
- Warehouse and branch support as required

**Your experience includes**:

- Demonstrated technical skills
- Experience in delivering exceptional customer service
- Experience using various computer software programs, such as:
a) Salesforce or similar CRM platform

b) Priority or similar business system
- Electrical qualification is desirable
- Understanding of swimming pool water chemistry is desirable
- Swimming pool plumbing and maintenance skills and experience are desirable
- Current Forklift licence is desirable, or the ability to obtain it. There might be opportunities to provide support to the Warehouse team during quieter periods.

**About Maytronics Australia**

For 40 years, Maytronics has been the global leader in robotic pool cleaning technology, and the company behind the industry-leading Dolphin and Mineral Swim brands. Maytronics Australia was established in 2011 and has distribution Warehouses located throughout Australia. We are a company of driven and passionate people who individually, and as a collective, believe in our promise to deliver exceptional experience.

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