Snr Account Manager

**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**The key accountabilities of the role**:
The Senior Account Management is accountable for fostering and maintaining strong relationships with key clients within their designated territory, serving as their primary point of contact for inquiries and strategic discussions. This role is critical in driving revenue growth by developing and executing territory-wide business strategies, identifying opportunities for upselling or cross-selling, and ensuring the successful delivery of solutions that meet the regional market's needs.

The Senior Account Manager will monitor performance metrics not just for individual accounts, but for the entire territory, analyzing market trends and competitor activities to inform strategic decisions. They will also be responsible for proactive risk management and issue resolution on a territorial level, ensuring that any challenges are addressed promptly and effectively.

Collaboration with internal teams is key to delivering tailored solutions that align with the broader company objectives and the specific demands of the territory. The Senior Account Manager must lead these efforts, ensuring that all team members are working cohesively towards common goals.

Overall, the Senior Account Manager plays a vital role in driving client satisfaction, revenue generation, and strategic alignment within the Government team, with a specific focus on maximizing the business potential of their assigned territory.

**The key responsibilities of the role**:

- Territory Relationship Management:

- Cultivate strong, trusting relationships with key clients across the territory.
- Serve as the primary contact for client inquiries, escalations, and strategic discussions within the region.
- Understand the broader needs, objectives, and challenges of the territory to offer tailored solutions.
- Ensure regular communication with clients across the territory to provide updates, gather feedback, and ensure satisfaction.
- Territory Strategy and Growth:

- Develop and execute territory-wide business strategies to meet revenue targets and growth goals.
- Identify opportunities for upselling or cross-selling additional products or services across the region.
- Collaborate with internal teams to deliver solutions that are aligned with the needs of the entire territory.
- Proactively monitor the health of the territory's accounts and address any issues to prevent churn.
- Identify and own opportunities for Sales into new accounts across the region.
- Project Oversight & Delivery:

- Act as a liaison between clients and internal teams, facilitating communication and managing expectations on a territorial level.
- Provide guidance and support to project teams to address any issues or challenges that arise during project execution across the region.
- Performance Tracking and Reporting:

- Monitor key metrics such as revenue, retention, and satisfaction levels across the territory.
- Analyse data to uncover trends, opportunities, and areas for improvement within the territory.
- Produce regular reports and presentations summarizing performance for clients and internal stakeholders.
- Market and Competitive Analysis:

- Stay updated on industry trends, market shifts, and competitor activities within the territory.
- Utilize market insights to anticipate client needs and discover innovation opportunities across the region.
- Share pertinent information with internal teams to influence strategic decision-making and product development efforts.

**The requirements for the role**:

- The ability to identify the requirements of the business and instinctively come back with a solution.
- Highly organised with ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner.
- Excellent communication, presentation, and product demoing skills
- Be comfortable to adapt and multi-task in a fast-paced environment
- The ability to build