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Guest Service Agent

3 weeks ago

Preston, Australia Novotel Melbourne Preston Full time

Company Description

Novotel Melbourne Preston is located in the heart of Melbourne’s eclectic northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.

Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with one of the largest conference and events facilities within the Melbourne portfolio.

Accor is Australia’s Largest Hotel Network with 50+ brands, 5100+ hotels operating in 110 countries. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Job Description**:
Your tasks and responsibilities will consist of, but are not limited to, the following:

- Providing exceptional customer service by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay
- Maintaining control of guest and hotel accounts ensuring that all charges are posted accurately and efficiently
- Promoting and up-selling hotel facilities through strong product knowledge
- Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys
- Ensuring timely and efficient delivery of guest amenities, make recommendations and reservations for our guests on local attractions and ensure the security of our guests and their possessions

**Qualifications**:
To be successful in this role you will have:

- An outgoing, confident and engaging personality
- Demonstrated customer service experience combined with outstanding communication skills
- Professional and friendly telephone manner
- Previous experience with OPERA PMS, an advantage but not necessary Exceptional presentation and grooming
- Energy and enthusiasm with an eye for detail
- Unlimited work rights in Australia.
- Flexibility to work across a rotating roster working overnight shifts and public holidays

Additional Information

Benefits and Perks
- Worldwide Accommodation and Food & Beverage discounts for you, your family and friends
- Extensive employee benefits and special rates with our partnership brands
- Wellbeing at work - Work Your Way
- Recognition, including a complimentary hotel stay annually
- Training and career development opportunities