Reservations Agent

Novotel Melbourne Preston is building our team with a passionate **Reservations Agent** who is service-orientated, great over the phone mannerism and create genuine connections.

To be successful you will require:

- Similar role in a hotel/accommodation environment preferable
- Experience with Opera PMS (preferred not essential)
- Excellent communication skills and a professional telephone manner
- An enthusiastic approach
- Attention to detail
- Ability to remain calm and effective in high volume work situations

Tasks required include:

- Provide exceptional service and product knowledge of local area and hotel
- Convert reservations enquiries and maximise upsells
- Accurately and efficiently receive and process guest reservations according to hotel procedures
- Work closely with all hotel departments to ensure the best outcome for guest requests
- Handle all calls promptly and professionally.
- Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations

What’s in it for you:

- Accommodation discounts from you first day
- 30% off food & beverage
- Career growth opportunities within the property as the brand grows
- Training opportunities to grow your opportunities
- An opportunity to work in a supportive team at the heart of the business

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $23.52 - $32.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Monday to Friday
- Morning shift

Ability to commute/relocate:

- Preston, VIC 3072: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person