Service Administrator

2 weeks ago

Darra, Australia VAE Group Full time

**The Company**

Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with 400 employees across 12 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success are built on providing **Smarter HVAC Solutions** with a promise of **‘Built in Certainty’** every time.

With a reputation for delivering top-notch solutions, we thrive on teamwork, growth, and a little fun along the way. We pride ourselves in trust, integrity and innovative expert staff which together deliver outstanding results and live our brand’s values of **Energy - Synergy - Success.**

**What we offer**
- Flexible & supportive working environment
- Great team culture - team sports, regular social activities, family friendly
- Strong Safety Focus
- Referral bonus
- Financial Wellness Programs
- Discounted Private Health Insurance
- Personal and Professional Development
- Employee Assistance Program - immediate family included
- Free parking onsite

**The Role**

Reporting to the Business Support Manager and based in **Darra** (**or Gold Coast**), the Service Administrator will be part of a team responsible for general service administration duties, liaising and providing administrative support for the Business Support Manager ensuring smooth functioning of the Service Operation.

Some of the key responsibilities will include but not limited to:

- Provide administrative support to the business as required
- Manage and respond to incoming requests through the centralised service inbox
- Ensure accurate reporting and assist with seamless induction processes for new employees
- Efficient management of invoicing, and customer inquiries in a high-volume environment
- Administration of key contract KPIs and requirements
- Collaborate with the Business Support Manager on specific administrative tasks
- Assist with Deployment functions & overflow calls when required
- Develop strong relationships with all levels of stakeholders

**What makes you stand out**
- Exceptional communication skills
- Exceptional customer service skills
- Financial competency
- Attention to details
- Proficiency in Microsoft Office Suite
- Exceptional organization skills
- Exceptional time management
- Ability to work under pressure
- Good phone manner

**Culture**

**Diversity & Inclusion**

At VAE we commit to building and fostering an inclusive culture that promotes and values diversity. We provide equal opportunities for great people from variety of backgrounds & cultures as we believe our diverse and engaging workforce drives innovation. We’re searching for like-minded people that complement our core principles and company culture.

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