Manager - HR Advisory & Support

The Manager - HR Advisory & Support plays a crucial role in our RAA P&C Team. You'll lead a team that offers expert advice, manages HR & ER administration, oversees people data, handles knowledge management, and supports HRIS systems. Reporting to the Senior Manager Employee Relations, you'll focus on delivering top-notch customer service and helping employees and leaders with their HR queries.

**Key Responsibilities**:

- Hands on leadership of HR advisory and support services, maintaining high service standards and leading continuous improvement. Acting as a point of escalation and mentoring within the broader team.
- Develop processes, procedures and workflows to ensure consistent, high-quality advice and case management.
- Manage case and call volumes, and ensure that key metrics and service level agreements are met.
- Oversee documentation, record-keeping, projects, which support efficient operations and organisational compliance with employment legislation and policies.
- Manage HR databases, processes, and templates to ensure consistency and accuracy.
- Address and escalate HR, IR & ER queries.
- Collaborate with HR Business Partners to uphold best practices and drive process improvements.
- Support policy development, onboarding, offboarding, and employee lifecycle processes.
- Deliver exceptional customer service and act as a key contact for employee queries.

**What We’re Looking For**:
You are a proactive and experienced HR professional passionate about empowering teams to excel, with experience in establishing and/or operating a central shared service HR model. Your leadership fosters confidence and collaboration in changing environments, and you thrive on guiding your team to overcome challenges and drive continuous improvement. We’re also seeking:

- Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s preferred.
- Proven leadership experience in HR advisory and support role, including process improvement, case management, SLA development/management and reporting.
- Strong knowledge of HRIS systems, employment legislation, and industrial relations.
- Excellent communication, problem-solving, and organisational skills

**About RAA**

We’re proud to be one of South Australia’s most iconic brands, trusted by members for more than 120 years. SA born-and-bred, RAA might be best known for our road service and insurance products, but we’re excited to be continuously diversifying to better help our members and community.

Our goal? To make life better for South Australians. That’s why we’re proud to offer a range of services to our 820,000+ members, including travel, energy, solar and battery, electric vehicle charging, our RAA Rewards program and more. With motoring still a priority, we’re just as passionate as we were in 1903 about road safety, advocating for a safer SA into the future.

We’re also one of the state’s largest employers, with more than 1300 employees working across our local sites at Mile End, RAA Place (CBD) and Adelaide Airport and our many retail and travel shops. With new office spaces in the city and city fringe in the works, and a buzzing people-first culture, we’re proud to be the State’s #1 Employer Brand.

**Benefits**

We love our people at RAA and believe our employees should be rewarded for being a part of the RAA family. Some of our employee benefits include:

- Free RAA premium road service
- Access to our RAA Rewards Program
- Generous discounts on all RAA products
- Flexible work arrangements
- Ongoing Training & Development opportunities and a Study Support Program
- Wellbeing facilities and Corporate Health Insurance Plan

**How to apply**

You'll need to provide evidence of your eligibility to work in Australia and we'll also need you to undertake a **police check** before you can work with us at RAA.