Field Service Technician

4 days ago

Melbourne, Australia BBC Digital Full time

BBC Digital is looking for a full time qualified experienced Field Services Technicians for our various business locations across Australia (VIC / QLD / SA / NSW)

**About Us**:
At BBC Digital, we are an award-winning office equipment and business solutions specialists

With over 41 years of experience, we’re proud to say that we have not only kept up with technology but are leading the way with awards every year. BBC Digital has a number of industry partners including Canon, HP and Fuji Xerox. These relationships ensure that the solutions we implement are long term, high quality and fully supported. Our years of experience, aligned with our long term, strong partner relationships gives our clients assurance that we will help them to build the right solution.

We pride ourselves on our great customers service - as we currently provide our clients a guaranteed average response time of under four hours, with their current average of just over three hours. Customer satisfaction is incredibly important to us - as Our target is to fix more than 90% of all service calls on the first visit. To make this possible, we carry more than $700,000 in parts within the group - technicians carry around $30,000 each, which is replenished as used and regularly reviewed to keep it current.

**The role**:
For this role, you will be required to maintain, install, adjust and repair electronic equipment such as printers/scanners/photocopiers.

Duties include the following:

- examining and testing machines and equipment to diagnose faults in the field
- adjusting, repairing, and replacing worn and defective parts and wiring, and maintaining machines, equipment and instruments
- reassembling, test operating and adjusting equipment
- advising users of correct operating procedures to prevent malfunctions
- installing electronic instruments and control systems, including network setup for clients
- Maintaining spare parts inventory for service calls
- Following all documented processes and policies
- Reviewing and improving field service processes
- Undertaking training to improve skills and knowledge base

**Your Qualifications**:
You must have the following to be considered for the role:

- AQF Certificate III or AQF Certificate IV or equivalents or at least three years of highly relevant experience may substitute for the formal qualification
- At least two years of highly relevant experience as an absolute minimum

**Renumeration**:
If you are committed to customer satisfaction and feel you are suitable for the role, please provide a CV/Resume

**Salary**: $50,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

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