Customer Service Team Leader

15 hours ago

Silverwater, Australia Omron Asia Pacific Pte Ltd Full time

**About the business**

With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's solutions.

Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions.

We specialize in a wide range of Automation products and services such as Robotics, AI-based controllers for the IoT era, Machine Vision and Image processing, PLC and SCADA systems, Safety solutions, Advanced Motion Control, Sensing, and Switchboard Solutions, and Electronic Components. We service a wide range of End-Users, OEMs, Contractors, Wholesalers, System Integrators, Switchboard Builders, and Consultants. Having a wide and diverse product range, we are able to offer the Australasian market a complete industrial electrical and automation turn-key package. Our customer base covers all major industries including Food and Beverage, Packaging, Manufacturing, Mining, and Infrastructure projects.

Our strength lies in providing quality solutions, backed by technically superior specialists, each of whom represents the businesses' passion for customer satisfaction, adaptiveness to change, energy, integrity, commitment to performance, and consistency.

**About the role**:
The applicant for this role will preferably have experience within the electrical industry or electrical wholesale industry but is not essential.

**Requirements**:
**Key responsibilities of this role include**:

- Design and improve the customer experience - understanding each customer and their specific needs
- Increase customer satisfaction, loyalty and facilitate growth
- Manage day to day of order processing, customer service in accordance with core responsibilities to ensure high level of engagement and productivity.
- Guide and coach, the team, assisting them with escalated customer issues
- Strengthen team’s capability and capacity now and into the future
- Work closely with other internal teams such as sales, marketing, and supply chain to deliver the best customer service aligned to customer and business needs
- Deliver continuous improvement initiatives, manage new projects to optimise day to day operational process
- Ensure policies and procedures are adhered to.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Always deliver exceptional customer service in a professional manner.
- Any other tasks assigned by direct manager

**Capabilities and skills**:

- Extensive customer service experience in a people management capacity
- Strong communication skills both written and verbal
- Ability to identify and implement processes
- Ability to lead by example and be a strong role model
- A passion for excellence and commitment to do overall best
- Excellent relationship management and interpersonal skills
- An ability to navigate a diverse stakeholder base and influence others

**Benefits**
- Career opportunity with one of the most respected companies in the Automation Industry
- Dynamic team environment with a positive and supportive culture

  • Team Leader Customer Service

    6 days ago

    Silverwater, Australia SMS Professional Full time

    Start early and finish early - $80K + Super - Parking provided Fabulous opportunity for a highly motivated Customer Service Team Leader to work for this company leader in their Customer Service area where they sell raw materials to major customers all over Australia. Reporting to the National Sales Manager you will be hands on as well as being the go-to...

  • Customer Service Team Leader

    1 week ago

    Silverwater, Australia Protecta Full time

    **Introduction**: About Us Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer...

  • Customer Service Team Lead

    1 week ago

    Silverwater, Australia BMS Performance Australia Pty Full time

    Training and Onboarding - Vibrant team culture - Base Salary 90K Base + Super **Customer Service Team Lead** - On-site Silverwater, NSW - Base salary $90K + Super + Onsite Parking - Work for a well established global company **The Company** For over 100 years our client has been one the biggest supplier of quality bakery ingredients to professionals...

  • Customer Service Representative

    3 days ago

    Silverwater, Australia Cubic Corporation Full time

    Business Unit: Cubic Transportation Systems Company Details: Cubic offers an opportunity to provide innovative technology for government and commercial customers around the globe, helping to solve their future problems today. We’re the leading integrator of payment and information technology and services for intelligent travel solutions worldwide, and the...

  • Customer Services Representative

    6 days ago

    Silverwater, New South Wales, Australia Cubic Defence Full time

    Cubic Transportation Systems | Sydney, NSWCustomer Service Representative - Multiple PositionsJoin a global leader in smart mobility.At Cubic Transportation Systems (Cubic), we deliver innovative technology solutions that power transportation systems around the world — from smart ticketing to real-time traveller information. We're looking for motivated and...

  • Team Leader

    6 days ago

    Silverwater, Australia Premier Fresh Australia Full time

    Premier Fresh Australia is one of Australia’s largest fresh produce supply chain companies, providing domestic and overseas customers a single source of supply across a diverse range of fruit and vegetable categories. **We currently have an exciting opportunity for 2 capable, service driven Team Leaders (Leading Hand) to join our Operations in...

  • Customer Service Representative

    1 week ago

    Silverwater, Australia Omron Electronics Full time

    **About the business** With over decades of electrical and engineering industry excellence, our company is a recognized market leader with the motto of excellence in delivering our customer's solutions. Established in 1933, Omron has about 38,000 employees worldwide, working to provide products and services in more than 110 countries and regions. We...

  • Customer Service Representative

    4 days ago

    Silverwater, New South Wales, Australia Kirby HVAC&R Pty Ltd Full time $60,000 - $80,000 per year

    Kirby HVAC&R is a leader in the Australian refrigeration & HVAC industry. As a leading HVACR wholesaler, we support our customers with their air-conditioning, commercial and industrial refrigeration needs.We have an exciting opportunity for a Customer Service Representative to join our Silverwater team.Why join us?We are committed to the safety, education...

  • Afterhours Team Leader Remote

    15 hours ago

    Silverwater, Australia Connecting Families Full time

    Remote - work from the comfort of your own home! - Rotating roster * About Us* Connecting Families’ vision and purpose is to bring communities together to ultimately create a better life for children, adults and families. We possess a strong belief that every individual need is of the utmost importance and our entire team is committed on delivering this...

  • Customer Service Representative

    6 hours ago

    Silverwater, New South Wales, Australia On Group Australia Full time $60,000 - $80,000 per year

    About the JobBe the first point of contact for customer enquiries, supporting a trusted brand supplying certified PPE and safety solutions across construction, manufacturing, mining, and other demanding industries. You'll process orders, solve product queries, and build relationships that help make Australian workplaces safer and more productive.About the...