Leading Hand

Hertz is more than a rental car business. It is a global company proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. Our global company includes our other reputable brands of Thrifty, Dollar, Ace and Flexicar. At Hertz we drive a ‘One Team’ culture which means at Hertz you will be exposed to all our different brands and be apart of a global multibrand team. We put people first, drive change and strive to win together. If you share these values, then Hertz is the place for you to achieve your career goals.. To continue our success in the future of car rental, we’re looking for customer focused, high performing Leading Hand to join our exceptional team. We provide the keys for you to drive your career What are the Perks?
- Profit Sharing Program
- Generous discounts on our brands
- Opportunity for remote working
- Employee Car Sales Program
- Car Leasing Program
- On-site Airport Parking
- Additional days leave per annum
- A focus on sustainability
- Targeted charity partnerships
- Key focus on wellbeing and safety
- WGEA Certified workplace

**What is this role all about?**

As a Leading Hand you will be responsible for the delivery of the highest level of customer service by providing fleet in line with business demand for the Airport location. You will also be responsible for the supervision of the Wash and Turnaround facility.

You will be based at Coolangatta and you may be required to work at other QLD locations within reasonable travel distance. Specific duties include:

- Drive productivity and company high standard of customer service and maintain adequate supply of vehicles in ready-to-rent area and in rentable condition
- Manage all vehicle return operations with location manager
- Ensure company standard operating procedures are adhered to
- Ensure vehicle counts are reconciled at every shift and monitor & control re-fuelling activities to ensure maximum fuel recoveries
- Complete a Physical Inventory weekly of all Company Vehicles for Asset Control purposes
- On occasions be required to ferry passengers on a passenger bus to and from the a customer pick up point at the Airport
- Assist fleet requirements and movement with downtown networks.
- Support the downtown networks with delivery of vehicles and ensure vehicles in a rentable condition.
- Protect and maintain company assets and equipment.
- Ferry, collect, deliver, re-fuel and audit vehicle cleanliness.

**What do we need from you?**

To be successful in this position, our new team member will be able to demonstrate the following:

- Ability to supervise a team in a high-volume business (previous experience preferred).
- Initiative and desire to drive execution
- Excellent communication skills.
- Flexibility of working hours (7day shift work including weekends and public holidays may apply).
- You must hold a full and current AU driver’s license with the ability to drive both manual and automatic vehicles.

**About the Offer?**

In return for your hard work and dedication, in addition to the company perks, you will be rewarded with:

- **A competitive hourly rate & incentives**:

- **Opportunities for career growth and development**:

- **A supportive team environment**:

- **Employee Benefits and a motivating company culture**:

- **Full training and a company uniform**

This is a brilliant opportunity for an individual who is passionate about customer service and has the ability to work collaboratively as a team to achieve targets.

Pay: $53,055.43 - $115,189.61 per year

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- Afternoon shift
- Evening shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Penalty rates
- Performance bonus

Work Location: In person