Product Manager

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

**About the role**

Supporting the Head of Product (Health) the Product Manager is jointly responsible for the ongoing management of the product portfolios. This role is critical to ensuring that HCF continues to retain members and market share, plus we operate at target gross margins.

**Key responsibilities**
- Actively co-ordinate internal and external stakeholders that contribute to product design, development and/or mitigations and reporting, in particular working with front-line business units; Data and Pricing teams to deliver and maintain valuable products, protect revenue streams and have appropriate product reporting in place. On-going competitor monitoring and reporting is also important
- Ensure that all products and the associated initiatives comply with all relevant legislation, manage the development and maintenance of the portfolio and ensure accurate product information / collateral is provided across all areas of the business and to members
- Support and participates in all Core PHI activities such as “Project Phoenix”, “Rate Change”; “ATO Tax” and “Benefit Review/Indexation” projects for the organisation in addition to other enterprise wide initiatives and/or projects
- Ensuring appropriate reporting on product performance and issues is in place
- Conduct regular product research and analysis to assess market competitive position of HCF’s product offering
- Identify and define product issues, mitigations or migration opportunities, often in conjunction with internal and external stakeholders, which will assist with achieving retention, sales (inclusive of cross-sell) and financial objectives for all lines of business. Inclusive of developing new products and/or customer value-add
- Proactive engagement of internal/external stakeholders for all product development initiatives/projects
- Work with Senior Product Manager, Health; and other Product Managers to align and co-ordinate all product initiatives
- Ensure that all initiatives are in line with Product Strategy and Product Development Frameworks

**About you**

To be successful in this role, you will demonstrate the following qualifications, experience and skills:

- A minimum 3 years’ experience in product management, preferably in Health Insurance.
- Demonstrate an understanding of sustainable business improvements
- Strong computer literacy skills: Outlook, Excel, Word, PowerPoint
- Ability to prioritise and coordinate workflow to ensure accurate and timely delivery
- Sense of commitment to meet business unit’s objectives
- Ability to think independently and initiate improvement
- A high level of self-motivation
- Ability to develop and maintain a strong rapport with stakeholders

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Flexible work arrangements
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Certified Family Friendly Workplace
- Health & Wellbeing Initiatives

**A career with us - How to Apply