IT Operations Specialist-infrastructure

Overview and Summary:
We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

**OVERVIEW**

The Specialist in Infrastructure provides regional/global support, with limited guidance, for infrastructure in internal and external IT systems or environments. This includes Network, Storage, VMware, Backup & Recovery, Server and Cloud administration.

Workplace flexibility has taken on a whole new meaning here at Urban Science. The requirements of each team, role and employee can look quite different. Leaders work with their teams to determine the right balance for working in-person and remotely, considering the needs of the business, our clients, cross-functional projects, individual work, and individual preference.

Essential Duties and Responsibilities:

- Support the Local Area Network (LAN) and related equipment for assigned offices (regional or global).
- Evaluate LAN performance data to ensure sufficient availability or speed, to identify network problems, or for disaster recovery purposes.
- Actively monitor and respond to ticket requests via the SM Portal, ensuring adherence to SLAs (service level agreements).
- Monitor server activity responding to alerts regarding server capacity and functionality; remove old servers as needed.
- Assist in the back-up process of servers, file shares and hosted data and respond to issues as needed; restore data and information as appropriate.
- Maintain and support phone systems for offices in the Region, including moving phone locations and extensions and troubleshooting phone system problems.
- Participate in the budgeting process for purchasing new equipment and help determine the necessity for purchase, including, computers, hard drives, phone equipment, hubs, switches and related technical equipment.
- Manage the Wide Area Network (WAN) connections, equipment and administration to ensure reliable client connectivity.
- Participate in administration, troubleshooting and root cause analysis exercises on Windows (90%) and Linux (10%) virtual server infrastructure.
- Coach and train team members, ensuring instructions and rationale for work responsibilities is clearly explained and understood.
- Stay updated on related technologies and make recommendations for hardware and software products to the team for review.
- Participate in administration, troubleshooting and root cause analysis exercises on global storage infraftructure.
- Support the global VMware and cloud (Azure, AWS) infrastructure including builds, modifications and maintenance.
- Availability to travel to remote locations for infrastructure support (infrequent).
- Proactively communicates with upper management to provide updates and report issues in a timely manner.
- Works with manager in completing own annual goal setting and performance review in a timely manner.
- Participate in ad-hoc IT Operations related projects or assignments, as needed.
- Working with our global Urban Science teams to support their needs and initiatives as it is related to infrastructure.

Qualifications - Education and Experience:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Documentation: Proficient in technical writing and documentation.
- Technical Knowledge: Knowledge and experience with various technologies required for the specific role
- Time Management: Ability to prioritize competing demands and manage multiple concurrent tasks.
- Project Management: Basic understanding of project management principles and fundamentals.
- Budgeting/Finance: Ability to gather cost information and assist in making cost estimates.
- Verbal Communication: Ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others.
- Written Communication: Ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure.
- Analytical Thinking: Ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way.
- Results Oriented: Ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards.
- Ethics & Integrity: Ability to behave in a trustworthy & transparent manner.
- Teamwork & Cooperation: Ability t