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Property Coordinator

2 weeks ago

Melbourne, Australia InLife Independent Living Full time

**About us**:
InLife is a rapidly growing, financially healthy social enterprise with a vision that all people with a disability live full and fulfilling lives. We help to make this happen by supporting our clients and their carers with high quality, hassle-free personal assistance in the home.

As well as the basics of personal care and support, we provide a supportive and empowering environment to help navigate life's choices and opportunities. Everyone at InLife is working towards the same purpose: to positively transform the experience of disability support. With a genuine desire to make a difference, we believe we're doing it, one team at a time.

We understand that if we're serious about our vision to transform the experience of disability support (and we are), we need to employ great people and help them perform at their best. No matter whether you work directly with our clients or behind-the-scenes at InLife HQ, you'll play an important part in making sure we deliver outstanding service.

**The role**:
As a role that is closely connected to our clients, you will be working across the organisation, playing a crucial role in managing all facets of the properties where we support our clients. This will include asset purchasing and management of new home setups, some aspects of health and safety management (evacuation planning, testing and audits) and coordination of maintenance and repairs in these settings.

The role requires the incumbent to be technically astute to use a variety of platforms to record assets, track maintenance requests, along with having the communication capabilities to contribute to policies, write reports, and negotiate with suppliers.

Supporting the Head of Operations, Client Service Teams and Operations Business Partners, this role needs to be able to manage complex situations with discretion, work flexibly as situations arise and have the confidence to work both as part of a team and individually to achieve organisational and client goals.

**Key Accountabilities**

**Establishment and Management new client homes**
- Ensure new client homes are established in full, including working with client service teams, operations business partners, IT and finance to deliver set ups on time.
- Assist with establishment of utilities for new property locations, and working to optimise cost savings to clients with all utilities.
- Track and report on physical assets stored in locations and where required, find replacements and/or dispose of assets.
- Including at end of lease or service agreements make goods.
- Undertake compliance and support activities such as Personal Emergency Evacuation Plan (PEEPS) testing, utilities engagement and vendor and contractor management.

**Health and safety**
- Working with Client Service teams to ensure appropriate PEEPS and Safety measures are implemented and maintained across all properties
- Working with Operations Business Partners and Client Service Teams to test the efficacy of property related PEEPS and evacuation drill procedures in line with OH&S regulations and NDIS requirements
- Manage the InLife site safety audit program and conduct site inspections including managing and closing out any audit findings
- Working with Specialist Disability Accommodation (SDA) Providers to ensure buildings and associated equipment are maintained in a safe and compliant manner Develop and maintain InLife's Test & Tag**Maintenance Management**
- Monitoring the Property mailbox for all maintenance requests
- Referring to the appropriate property provider for maintenance requests to be completed, as needed
- Arranging for contractors to attend and complete maintenance, where it is InLife's responsibility to do so - with some potential site visits for simple maintenance matters (lightbulbs etc.)
- Building a central register of preferred providers to streamline response times to maintenance requests

**Administration and support**
- Day to day management of InLife's Property mailbox
- Ensure all information relating to properties is stored within the appropriate system/s and updated regularly
- Provide input into continuous improvement for the broader organisation and broader InLife projects as required
- Participate in meetings and committees, including providing reports and recommendations related to enhancing the organisational approach to any and all matters associated with the role.

**To be successful you'll have**
- An understanding of property within the disability sector.
- Enthusiasm and passion for people with disabilities to be supported to live their best lives
- The comfort and ability to manage light maintenance work (imagine setting up a kitchen with a first aid kit and fire extinguisher or constructing basic furniture from flat pack purchases)
- Strong customer service orientation, listening skills, written and oral communication skills
- Experience in property maintenance including rental properties preferred not required

**Additional requireme