Sales & Warehouse Coordinator

**Job Advertisement -**Sales & Warehouse Coordinator (Dandenong VIC, Australia)**

**Who Are We?**

Founded just outside of Vancouver, Canada in 1979, Regency Fireplace Products has grown to be a world leader in the design, manufacture, marketing and sales of hearth products. From an entrepreneurial start-up business, we've grown into a sophisticated organization of more than 300 employees across Canada, the United States and Australia; supplying over 2000 retailers around the world. In 2016, we became a member of the NIBE Group, a global company that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. We create amazing fireplace products focusing on our Brand Promise: Service | Reliability | Quality | Innovation. Simply put, our vision is:

- To provide sustainable comfort and ambience that enriches everyday lives_

**Who works here?**

At Regency, our vision has always been creating the finest of fireplace products With an ever-growing demand for our products, our ISO-9001:2015 certified head office campus includes a 240,000 square feet manufacturing facility with state-of-the-art robotic technologies and our own R&D Innovation Center, right next door. We operate with a flat organizational structure which allows our employees to contribute to strategic initiatives. We're a diverse group of forward thinkers. We're passionate and we care about the environment and sustainability. We're on a mission to continue to create highly efficient and stunningly beautiful fireplaces.

**JOB SUMMARY**:
In this dynamic, fast-paced environment, the **Sales and Warehouse Coordinator** will play a key dual role in supporting our sales team and managing day-to-day warehouse operations.

**DUTIES & RESPONSIBILITIES**:

- Maintain professionalism and act in a manner consistent with FPI mission and guiding principles
- Follow all organizational Health & Safety programs; actively participate in Health & Safety training with the purpose of gaining knowledge and understanding
- Contribute to a positive work environment focusing on Lean and continuous improvement initiatives

**Sales Support**:

- Provide administrative support to the Sales and Dealer network
- Process customer orders, returns, and invoices using ERP systems (e.g. Epicor, SAP)
- Support account managers with quotations, pricing, and stock availability queries
- Coordinate promotional materials, product literature, and dealer support resources
- Assist in planning and executing sales promotions or dealer training events
- Assist with overflow incoming phone calls and distributes messages accordingly
- Assist with banking and posting of cheques where required for Branch Administrator
- Order prioritization - Review orders for inventory availability and contact customers to assigned order to warehouse personnel for shipping accordingly
- Distribute price lists, order forms, new product data to Account Executives and Dealers accordingly
- Advise inventory levels and highlight issues to Branch Operations and Accounts Executives
- Run monthly sales report for each Account Executive
- Sales order entry and order allocation
- Reply to all sales enquiries for the AU Sales inbox

**Warehouse & Logistics**:

- Receive, inspect, and record incoming stock
- Pick, pack, and dispatch orders in a timely and accurate manner
- Maintain warehouse organisation, safety, and cleanliness
- Coordinate with freight and courier providers for timely deliveries and collections
- Perform regular stocktakes and report discrepancies
- Operate forklifts and lifting equipment safely (current forklift licence preferred)
- Processing of Burn Models, Co-Op Claims and Discretionary Claims
- Check stock, track orders and price enquiries for all Dealers
- Support Technical Department with warranty claims, including the return of stock and processing RMA credits
- Follow up with dealers on order status as required
- Liaise with Canada to keep Fireplace Design Centre up to date
- Booking of FedEx shipments
- Occasional support at trade shows and exhibitions on weekends
- Other related duties as required

**QUALIFICATIONS & SPECIFICATIONS**:
**_ Abilities/Skills/Knowledge_**
- Understanding of freight dispatch processes and safety standards
- Basic technical product knowledge or ability to learn
- Proficient in **Microsoft Office Suite** (especially Outlook, Excel, Word)
- Strong organizational skills with the ability to multi-task and prioritize
- Excellent communication and interpersonal skills
- Ability to lift, carry and move stock as needed

**_ Education/Training_**
- High School Certificate (Year 12) or equivalent
- Post-secondary education/coursework in a relevant area is an asset
- Valid Forklift Licence (or willingness and ability to obtain upon hire)

**_ Experience_**
- Minimum 1-3 years of experience in a sales support, customer service, or warehouse/logistics coordination role
- Experience with bar coding & UPC coding systems and RF s