Tenancy & Asset Manager

**Position Description - Tenancy & Asset Manager**

At MyLife Housing, we believe there is no place like home. Our vision is to provide each and every
person with a disability a fresh, fit for purpose home within a community they can belong to. A
home they are proud to live in, where they can interact with neighbours, entertain family and
friends and be close to transport and shops.

We want to work with team members who share our ethos and who understand the importance
of a home as a place where we find comfort, solace, joy, and love. We want you to strive to support
the residents to maximise their independence whilst maintaining their privacy. You will be part of
a team to help them create a home where they feel safe, supported and happy.

The Tenancy & Asset Manager plays a key role, in all aspects of tenancy, to ensure that participants
feel well supported in a well-maintained home.

**Responsibilities include**:
Tenancy - Preparation of Letters of Offers for tenancy
Management - Management of initial lease signing and SDA agreements with the
- participants.- Lease renewals, rent reviews and rent arrears management.

Property - End-to-end management of the properties in the MyLife Housing
Management portfolio.
- Managing the incoming and outgoing inspection reports and Home

Risk assessments for each property.
- Ongoing routine property inspections.
- Management of repairs, maintenance, and any defect issues.
- Managing Asset and other registers, as well as preventative

maintenance schedules.

Resident Relations - Co-ordinate with NDIS participants and where required their families,
Support Coordinators, Occupational Therapists, and Allied Health
Professionals to manage visits for inspections and by tradespeople.
- Follow up and communicate to the participants on the progress of

repairs and maintenance issues through to resolution.
- Implementing and conducting resident satisfaction surveys

Fostering a positive - Foster and maintain strong relationships with building managers,
maintenance tradespeople, third party property managers to resolve property
network management issues in the shortest timeframe.
- Represent MyLife Housing on the strata committees where its

properties are located.

**Capabilities and Experience**:
With a desire to work collaboratively in a small dynamic organisation, you are autonomous and
pro-active, with a can-do attitude. You have a calm and friendly approach that enables you to be
nimble under pressure to achieve results. Your areas of knowledge and expertise that matter for
this role:

- Problem solving and negotiation skills with the ability to foster positive relationships with

a range of people of diverse backgrounds.
- A demonstrated understanding of property management, that is comfortable executing on

policies, procedures, agreements, and registers. An understanding of the NDIS is a bonus.
- High degree of drive, initiative, motivation, with the ability to deal with multiple and often

conflicting priorities between various parties.
- A working knowledge of CRM systems and Microsoft Office suite.
- Experience with the deployment of property management software to assist MyLife
- Housing in choosing the right platform.- A current NSW Drivers Licence and a willingness to travel to the MyLife Housing SDA sites
- currently situated across Sydney and the Illawarra region.- Acquire and ensure all relevant NDIS screening checks, including Working with Children,

NDIS Workers Screening Clearance or Police checks are maintained and kept up to date.

Reporting Line Chief Executive Officer

Location The location of work is flexible and will require time spent at the office

and at MyLife Housing SDA sites.