Junior Customer Service Representative

6 days ago

Melbourne, Australia Aspire Software Full time

**Junior Customer Service Representative - Victoria - Remote**

**We are looking for the next junior superstar to join Azility as a Customer Service and Data Representative**

You will be getting in on the ground floor with Azility, working as part of our Customer Service team, a team of experts in data management, sustainability and utility billing who work with Customers to monitor their energy and water data, help with reporting, provide advice and training and share ideas for improvement.

At Azility, we're chasing a new vision for the future of energy - for businesses, people, and the planet. We've poured kinetic innovation into our next-generation energy management software, powering energy, water and emissions savings across every asset and department for organisations large and small.

We're more than just an innovative software platform that delivers superior energy business intelligence for our clients. Our people and our culture are geared towards partnering with you to chase your energy, water and emissions management goals. Your wins are our wins. We lead the market in Australia and the US, and with good reason. We never stand still, continuously improving, so you can too.

**Here is a little window into our company**: Azility was acquired by Valsoft and now operates under the Aspire Software portfolio. Aspire Software, the operational arm of Valsoft Corp, operates and manages Valsoft's global portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. By implementing industry best practices, Aspire delivers a time-sensitive integration process, and the operation of a decentralized model has allowed it to become a hub for creating rapid growth by reinvesting in its portfolio.

**What your day will look like**:
**Primary tasks for Junior Customer Service Representative will be to**:

- Operate in a national customer service team to provide customer service to our clients across Australia
- Monitor that data is up to date in Azility, contacting councils and providers to request missing data for water, gas, electricity, fuel, and landfill
- Search for, identify and eliminate any other account-related errors such as redundant records, users, etc
- Assist other team members with various ad-hoc tasks

**About you**:

- Previous experience working with data and in customer service environments
- Able to learn new technology quickly and follow procedures/SOPs
- Able to put yourself in the customer's shoes when thinking about a problem and its solution
- Excellent time management skills
- A "roll up the sleeves" attitude towards problem-solving
- Open-minded and adaptable in responding to new challenges and opportunities
- Demonstrate a love for continually learning and improving your skills and knowledge
- Approachable, patient, and honest
- Strong communicator
- Dedicated and hardworking
- Solution-focused
- Able to work independently and be a self-starter
- Comfortable working independently as well as in a team
- Legally authorized to work in Australia

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