Digital Experience Coordinator

3 days ago

Rosebery, Australia ksubi Full time

Drive digital CX across service and marketing
- Be the link between customer care, CRM and ecommerce
- Join a globally recognised brand with strong growth momentum

Founded in 1999, Ksubi has evolved into one of the world’s most recognisable and revered denim fashion brands. With flagship stores in New York, Miami, Chicago, Los Angeles, Sydney, and Melbourne, Ksubi continues to evolve -cementing its place in top-tier retailers and the wardrobes of cultural icons across the globe.

We're building a high-performing team at our Sydney HQ, where collaboration, transparency, and an innovation-first mindset drive everything we do. As we expand Ksubi’s global footprint, we’re looking for people who want to be part of the next chapter.

**The Role - Digital Experience Coordinator**

As Digital Experience Coordinator, you’ll play a key role in shaping Ksubi’s online customer experience. Sitting within the Online team, you’ll support the full customer journey - from digital acquisition to retention - through timely, thoughtful and brand-aligned communications.

This role blends customer care with digital marketing, combining your sharp problem-solving skills and detail-oriented mindset with a passion for brand storytelling. You’ll work across platforms including Shopify, Klaviyo, Gorgias, AP21 and Style Arcade, and collaborate closely with our Retail, Creative and Marketing teams to bring a world-class Ksubi experience to life online.

**A Day in the Life**
- Troubleshoot fulfilment and delivery issues - liaising with couriers, processing returns, exchanges, and managing order escalations
- Identify and action fraud risks, perform ID verification checks, and monitor chargebacks to resolution
- Support retail sales performance by reallocating stock, maintaining data accuracy and sharing weekly sales insights
- Communicate clearly and proactively with team members and third-party partners, always showing up with solutions and support

**What You’ll Need to Bring...**
- 1-2 years’ experience in a digital, ecommerce, or retail coordination role, ideally within a fast-paced consumer environment
- Proficiency in Microsoft Office (Outlook, Word, Excel) and familiarity with platforms such as Shopify, Gorgias, and Klaviyo - experience with these tools is desirable but not essential
- Strong written and verbal communication skills, with a clear, concise, and customer-focused tone
- Highly organised and solutions-focused, with excellent time management and the ability to juggle multiple priorities
- Sharp attention to detail with critical thinking and problem-solving instincts
- A proactive self-starter who’s open to feedback and always looking for ways to improve
- A team player with a calm, kind and collaborative approach -even when things move fast

**A Few of Our Benefits**
- Additional 'K' Days (days off) & Birthday leave per year
- Paid Parental Leave
- Generous discount on Ksubi gear
- Discounts with WHEREFIT to gyms, sports gear, vitamins, Adore Beauty, HelloFresh + more
- Highly creative and socially connected team environment

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