Associate, Home Loan Investigations

7 days ago

Melbourne City Centre, Australia NAB Full time

Associate, Home Loan Investigations
- Job number: 803970
- Primary position location: VIC- Melbourne CBD
- Category: Operations
- Work type: Fixed term Full time
- Closing at: Oct 17 2025 - 23:55 AEDT

**Favourite**

- **We are empowered to make a positive difference for customers and communities.**:

- **Everyone is given the opportunity to learn, grow and achieve.**:

- **Make a genuine difference through the work you do.**:

- **12-month fixed term opportunity**

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

In the role of **Associate, Home Loan Investigations,**you will join the** Customer Home Lending Operations Team** that’s doubling down on making a tangible difference to customers while keeping it simple.

**Each day, you’ll go above and beyond to**:

- Perform a range of compliance and quality check activities to ensure the lending is fulfilled and accurate in accordance with our process and procedures
- Be accountable for completing complex customer requests that require a risk-based decision to be made.
- Owning complex customer requests and issues end to end
- Deliver first point resolution for the customer in line with the operating procedures
- Resolving complex complaints by being an expert in the customer complaints platform
- Working closely with the broader lending services teams and wider NAB group to get the right customer resolution
- Proactively manage risk, adhering to process and procedures pertinent to role; and escalate events, issues or breaches as they are identified to their People Leader with a proposed solution.

**We’re looking for the brightest to deliver the best for our customers. You’ll need**:

- Understanding the lending process for fulfilling consumer and business lending
- Understanding state Land Title Office requirements
- Resilience, prioritisation & time management skills
- Attention to detail
- Strong verbal and written communication skills
- Ability to adapt and learn quickly and coach others

**A diverse and inclusive workplace works better for everyone**

We know that our people make us who we are. That's why we have built a culture of equity and respect - where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

**Join NAB

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