Home Loan Servicing Officer

1 week ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 95943
**Department**: AR Customer Services Ops Customer Lending Retail
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
An excellent opportunity within ANZ’s Customer Support Operations
- Melbourne
Be in a dynamic role learning about and tackling several home loan related enquires and processes
High performing environment
Focus on customer service, process improvements, and overall customer experience journey
Build your career your way
- an excellent opportunity for anyone wishing to take the next step towards growing their career
**Role Location**: 8A/ 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent - Full-time role
What will your day look like?
The Home Loan Servicing Officer is a well-trained mortgage industry professional, who is focused on delivering exceptional customer outcomes, that are both well managed and meet the needs of the customer. The incumbent is always aware of the need to follow not only internal policies but ANZ’s regulatory obligations.
They are dedicated to supporting frontline staff and helping customers on their home loan journey. As such, they will handle and action most maintenance and service-related enquiries for home loan accounts
- including but not limited to
- loading interest margin discounts, actioning non-credit critical renewals, payment reversals, redraw, reconciliation activities and working on resolving errors.
What will you bring?
To be successful in this role, you will ideally bring the following
- Excellent communication skills
Strong attention to detail
Exceptional customer service
A commitment to your own ongoing personal and professional development and learning
- which sees you remain up to date on changes to ANZ internal processes and policies along with external regulatory obligations.
Ability to work autonomously & under pressure
Strong concern for quality and standards
To be able to recognise customers’ feedback/complaints and address them in an effective and timely manner
Understanding of business credit & lending processes and policies is a bonus
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/06/2025, 11.59pm, (Melbourne Australia)

  • Home Loan Servicing Officer

    2 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 76056 **Department**: AR Customer Services Ops Customer Lending Retail **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Home Loan...

  • Home Loan Specialist

    5 days ago

    Melbourne, Victoria, Australia Aussie Full time $60,000 - $120,000 per year

    Company DescriptionFor 30+ years, Aussie has helped 1.5 million Australians achieve homeownership. Today, we're also helping them find, buy, and own — not just with loans, but with buyer's agents, conveyancing, and more.Backed by a trusted brand, award-winning support, and cutting-edge tech, we're equipping brokers to grow stronger, faster, and smarter.Job...

  • Strategy Manager, Home Loans

    5 days ago

    Melbourne, Australia ANZ Banking Group Full time

    **Req ID**: 94073 **Department**: AR Home Loans Executive Office **Division**: Australia Retail **Location**: Melbourne About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role As a Strategy Manager, you will assist...

  • Home Loans Assessment Officer

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Entry Level Banking Credit Assessor Position! **Your new company** As an industry leader in financial services, this Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With head office located in Melbourne, you will be joining a business that are committed to attracting and retaining the best, by...

  • Home Loans Assessment Officer

    4 days ago

    Melbourne City Centre, Australia HAYS Full time

    **Your new company** *** This Top 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia and New Zealand. With its head office located in Melbourne, you will be joining a business that is committed to attracting and retaining the best, by offering a genuine career path into a world of opportunities. - $32.69/hour + super -...

  • Settlements Support Officer

    2 weeks ago

    Melbourne, Victoria, Australia Loan Market Full time $55,000 - $60,000 per year

    Kickstart a rewarding career in lending with industry-leading training and supportPodium Money is a high-performing brokerage located in the heart of the Melbourne CBD, with a large and growing team across both residential and commercial lending. We pride ourselves on delivering exceptional client experiences while supporting our people to learn, grow, and...

  • Loan Assessment and Verification Officer

    13 hours ago

    Melbourne, Australia BankVic Full time

    Overview Loan Assessment and Verification Officer – Join BankVic's credit team and be responsible for the assessment of unsecured loan applications and provide loan admin support to the wider team. The opportunity As a Loan Assessment and Verification Officer, you will assess unsecured loan applications and advise on application decisions, ensuring...

  • Home Loan Case Manager

    2 weeks ago

    Melbourne City Centre, Australia HAYS Full time

    Join this Big 4 Bank and start/grow your career in a supportive and inclusive environment! **Your new company** As an industry leader in financial services, this Big 4 Bank has a strong presence across 34 markets, focusing on core markets in Australia, New Zealand, and Asia Pacific. With Head Office located in Docklands, Melbourne. Join a business that are...

  • Loan Administration Officer

    5 days ago

    Melbourne, Australia Alter Domus Full time

    **ABOUT US** We are Alter Domus. Meaning “The Other House” in Latin, Alter Domus is proud to be home to 85% of the top 30 asset managers in the alternatives industry, and more than 5,000 professionals across 23 countries. With a deep understanding of what it takes to succeed in alternatives, we believe in being different. Invest yourself in the...

  • Loan Clerk

    5 days ago

    West Melbourne, Victoria, Australia Fin Me Full time $60,000 - $80,000 per year

    Company DescriptionAt Fin Me, we're on a mission to help Australians unlock their financial potential, whether that's purchasing a home, refinancing, funding a new car, or growing their business. We are a modern finance broking firm that offers tailored solutions across home loans, investment and commercial loans, asset and car finance, personal loans,...