Home Loan Servicing Officer

2 weeks ago

Melbourne, Australia ANZ Banking Group Full time

**Req ID**: 95943
**Department**: AR Customer Services Ops Customer Lending Retail
**Division**: Australia Retail
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
An excellent opportunity within ANZ’s Customer Support Operations
- Melbourne
Be in a dynamic role learning about and tackling several home loan related enquires and processes
High performing environment
Focus on customer service, process improvements, and overall customer experience journey
Build your career your way
- an excellent opportunity for anyone wishing to take the next step towards growing their career
**Role Location**: 8A/ 833 Collins Street, Docklands VIC 3008
**Role Type**: Permanent - Full-time role
What will your day look like?
The Home Loan Servicing Officer is a well-trained mortgage industry professional, who is focused on delivering exceptional customer outcomes, that are both well managed and meet the needs of the customer. The incumbent is always aware of the need to follow not only internal policies but ANZ’s regulatory obligations.
They are dedicated to supporting frontline staff and helping customers on their home loan journey. As such, they will handle and action most maintenance and service-related enquiries for home loan accounts
- including but not limited to
- loading interest margin discounts, actioning non-credit critical renewals, payment reversals, redraw, reconciliation activities and working on resolving errors.
What will you bring?
To be successful in this role, you will ideally bring the following
- Excellent communication skills
Strong attention to detail
Exceptional customer service
A commitment to your own ongoing personal and professional development and learning
- which sees you remain up to date on changes to ANZ internal processes and policies along with external regulatory obligations.
Ability to work autonomously & under pressure
Strong concern for quality and standards
To be able to recognise customers’ feedback/complaints and address them in an effective and timely manner
Understanding of business credit & lending processes and policies is a bonus
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.
We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.
Job Posting End Date
03/06/2025, 11.59pm, (Melbourne Australia)

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