Service Manager

20 hours ago

Redcliffe, Australia Open Minds Full time

We’re looking for a motivated and people-focused Service Manager to lead our support teams across Redcliffe, Caboolture and Sunshine Coast regions. You’ll be based at our Redcliffe office, working closely with staff and clients in the region while overseeing service delivery across all three sites.

**About the Role**
As a Service Manager, you’ll play a hands-on role in coordinating services, supporting Support Workers, and ensuring we meet the needs of each client with compassion and professionalism. You’ll be a key connection point between frontline staff, clients, families, and internal leadership — helping to maintain high standards, smooth operations, and a values-led culture across your regions.

**What You’ll Be Doing**
- Coaching and supporting your team to deliver great care
- Checking in on clients and updating care plans as needed
- Managing reports, documentation, and service records
- Overseeing rostering and making sure services match NDIS plans
- Handling any concerns with empathy and professionalism
- Keeping things running smoothly and making sure your team feels supported

**What We are Looking for**
- Proven experience leading and managing a team in a relevant leadership role
- Knowledge of community mental health supports services
- Understanding of Restrictive Practices and NDIS Practice Standards
- Familiar with risk management and inclusive, rights-based approaches
- Comfortable overseeing budgets and advocating as required
- Strong communication and teamwork skills
- Confident managing time and multiple priorities
- Ability to travel occasionally to Eight Mile Plains

**Essential Requirements**
- Open Class Driver’s Licence
- NDIS Worker Screening Clearance
- Blue card (Working with Children Check)

**Why Join Open Minds?**
At Open Minds, we put people first — including you. We offer:

- A values-led workplace where integrity, respect, and collaboration guide our every move
- A supportive leadership team who’ll back you, challenge you, and cheer you on
- Real opportunities for growth, autonomy, and leadership development
- Ongoing training, support, and resources to help you lead with confidence
- Access to salary packaging, employee assistance, and wellbeing programs

**About Open Minds**
Open Minds has been supporting people with mental health and psychosocial disabilities for over 100 years. We believe everyone deserves the opportunity to live a meaningful, independent life — and we’re here to walk alongside them on that journey.

**Ready to Lead with Purpose?**
- Open Minds acknowledges the Traditional Custodians of the lands on which we all work, live and play on. We pay our respects to the Elders past and present and extend that respect to all First Nations Peoples. We reflect upon the millions of footprints that are embedded into the earth from our Ancestors, the pathways that were forged, the meaning they leave behind and the continuation of the traditions through the next generations._

**Job Types**: Full-time, Permanent

Pay: $100,783.31 per year

**Benefits**:

- Employee discount
- Referral program

Work Location: In person

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