Fbo - Customer Service Manager

8 hours ago

Redcliffe, Australia Airflite Pty Ltd Full time

Airflite is a proven leader in aviation related services for both the Commercial and Defence sectors, specialising in Aircraft Maintenance, Repair and Overhaul (MRO), Aircraft Sales, Avionics Line Maintenance, Avionics major modifications, Component Repair/Overhaul, Spares/Logistics Support, Structural Repairs and Fixed Based Operations (FBO) with VIP Lounge.

An exciting position has opened within the private aircraft charter/FBO division of Airflite. We are looking for a well presented, motivated individual to fill the position of Fixed Base Operations Customer Service Representative.

To be successful for this role, you must be available at short notice, provide a safe, efficient and courteous service to our customers, while offering a professional level of service which exceeds expectations.

Key responsibilities include:

- Managing the arrival and departure of private charter aircraft
- Aircraft ground handling, including baggage handling duties
- Escorting passengers and crew through secure screening areas
- Reporting directly to the FBO Supervisor
- Providing first class customer service at all times

Essential Selection Criteria:

- Previous experience working in an FBO or front-line customer service role is preferred
- Previous experience working in an airport environment
- Professional verbal/written communication skills required
- Excellent listening and problem solving skills
- Ability to work as part of a team or independently
- Ability to effectively communicate and present information
- Ability to act under pressure and be flexible/adaptable to change
- Possess a valid state driver’s license
- Possess a valid ASIC
- Possess a valid Airside Drivers License
- Possess a Dangerous Goods Awareness
- Pass a pre-employment medical
- Salary - Per the Ground Staff Award - Aviation transport workers stream_

**Salary**: $54,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- Vaccine Status - fully Vaccinated

**Experience**:

- Customer service: 3 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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