Service Management Analyst

3 days ago

Melbourne, Australia Latitude Financial Services Full time

A newly created role to come and join our Money team and provide an outstanding technology service experience for the Latitude Money Platform (LMP) by driving continuous improvement in quality, reliability, and user experience for our customers and support teams across Australia and New Zealand.

Latitude Money Technology is a newly assembled team of individuals, many from a start-up background who all share a commitment to solving problems quickly and efficiently while delivering a major technology transformation for the strategic Latitude Money Business unit. We really believe that our customers should be delighted by great products, and that great products are produced by empowered teams.

Let's talk about the role.
- The Service Management Analyst’s primary focus will be the improvement of ITIL-aligned ITSM process maturity and compliance.
- Analyse and validate process and/or performance metrics against success criteria to ensure effective control of expected deliverables.
- Participate in the development, documentation, maintenance, and auditing of ITSM policies, procedures and workflows.

Role Breakdown:

- Reporting Analysis (30%)
- Operational Excellence (25%)
- Finance Management (45%)

Let’s talk about you:

- Dynamic, obsessed and accountable for delivering great service experiences and identifying opportunities to transform and improve the customer service experience.
- Relevant tertiary qualifications and/or substantial industry experience
- A Degree/Diploma in Information Technology or related field.
- Minimum 3 years ITSM work experience and process management.
- ITIL certified to a minimum of foundation level but preferably to higher ITIL v3 certification.
- Relevant experience in IT support and Technical Analysis.
- Intermediate level understanding of financial management practices and processes, as well as knowledge of financial reporting and controls in an IT environment.
- Strong background in managing outsourced IT services
- Experience working within an ITIL framework and toolsets (ServiceNow)
- Prior experience in supporting Salesforce would be an advantage
- Ability to act within Agile, Kanban and Lean methodologies
- Strong communication skills, ability to communicate effectively on technical and business related aspects
- Innovative thinking, ability to problem solve using new approaches
- Flexible, methodical and thorough process oriented approach
- Collaborative, able to provide input into and work within a multifunctional team
- Self-motivated, capable of working with limited supervision, pro-actively reporting on status and tasks

Sound like you?
That's a good sign In return for your energy and ideas, we offer a flexible working environment and great compensation. We always support a safe, healthy, engaging, and productive working environment for all employees and workers, whether that be in your home and office, or a combination of both.

We're Latitude, partners in money
Latitude may seem like the new kid on the block, but it's taken us almost a hundred years to become an overnight success. Digital payments, cards, loans, and insurance is what we offer - but what we really are is a platform that helps people shop and live better.
Always living and breathing our values. Act Right, Show Care, Be Curious.- Successful applicants will be required to complete a background check (including criminal history and bankruptcy check) prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens._

  • Service Desk Analyst

    2 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Service Desk Analyst to join Service Stream in our Collin Street, Melbourne Office About the Role Service Stream’s Service and Support Department are currently seeking a Service Desk Analyst to join our growing company. As a Service Desk Analyst you will...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary LocationVIC - Melbourne - 655 Collins St - Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA! - About the Role We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins StJob Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WAAbout the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in...

  • Service Desk Analyst

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $90,000 per year

    Primary LocationVIC - Melbourne - 655 Collins St Job Description SummaryNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA About the RoleWe have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX...

  • ▷ [15h Left] Service Desk Analyst

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    # **Primary Location**VIC - Melbourne - 655 Collins StNew opportunities for a Service Desk Analyst in Melbourne VIC and Welshpool WA!# **About the Role**We have new opportunities available to join us at Service Stream as a **Service Desk Analyst.** This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its...

  • Reporting Analyst

    3 days ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Reporting Analyst to join Service Stream in our Collins Street office About the Role Service Stream’s Telecommunications division are currently seeking a Reporting Analyst to join our growing company. You will be responsible for ensuring the timely,...

  • ▷ [Urgent] A/Analyst/Senior Analyst, Financial Reporting

    3 weeks ago

    Melbourne, Australia British Columbia Investment Management Corporation Full time

    With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes...

  • Service Desk Analyst

    1 week ago

    Melbourne, Victoria, Australia Service Stream Limited Full time $60,000 - $90,000 per year

    We have new opportunities available to join us at Service Stream as a Service Desk Analyst. This is a great platform for someone looking to grow their career in an expanding ASX listed leader in its field. These will initially be offered as a 6-month contract, with the potential to become permanent.Roles are available at our modern Melbourne Head Office...

  • Service Desk Analyst

    3 days ago

    Melbourne, Australia Fujitsu Full time

    About the job Service Desk Analyst **Service Desk Analyst** **Melbourne location** **We Are Fujitsu** We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to...

  • Material Reconciliation Analyst

    2 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location Melbourne, VIC Job Description Summary An exciting opportunity has arisen for a Material Reconciliation Analyst to join ServiceStream in our Collins Street office. About the Role ServiceStream’s Planning and Systems division are currently seeking a Material Reconciliation Analyst to join our growing company. The core purpose of this...